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Meeting on the Bay

Back in 1929, the opening of the Atlantic City Convention Center on the Boardwalk of that famous town recognized that the city needed a place where people could attend meetings and shows in the off-season to keep the city’s hotels full year-round. Now called Boardwalk Hall, the venerable building still entertains.
   
In the 1980s, a second convention center was built in Atlantic City for the same reasons, and it has served the same purpose, despite the slump and casino closures in the gaming industry there.
   
But the need to fill rooms in the winter and shoulder seasons goes beyond one citywide center, so executives at Caesars Entertainment decided a building more focused on its properties was essential. So it was decided that the Waterfront Conference Center at Harrah’s Resort Atlantic City was a good investment.
   
Harrah’s Resort is one of the city’s most successful properties, even during the gaming downturn of the 2010s. With attractions such as The Pool at Harrah’s, a multi-purpose space serving many needs, retail, dining and gaming, the property’s 2,000 hotel rooms needed a boost. The Waterfront Conference Center provided that boost immediately.
   
When it opened in September, Caesars Entertainment CEO Mark Frissora said that more than 90,000 room nights had already been booked for the next year, compared to only 7,000 the previous year.
  
“For Atlantic City, this is an opportunity to attract a new type of customer to the city and significantly increase hotel occupancy, as well as drive revenue for local restaurants, retail outlets and other businesses,” he says.
   
The Waterfront Conference Center, at over 100,000 square feet of meeting space, is now the largest conference-hotel complex from Baltimore to Boston, providing an attractive new option for the $280 billion national meetings industry that has a $16 billion foothold in the Northeast.
   
The Harrah’s Waterfront Conference Center can accommodate up to 5,000 attendees and has the flexibility to convert from meetings, to banquets, to large assembly spaces. The 100,000 square feet of flexible meetings space offers versatile area volume that can be broken down into 56 separate small meeting rooms with up to 300 different configurations—reception, banquet and pre-function space.
   
With Atlantic City counting less on gaming revenue, it is hoped that the Waterfront Conference Center will inspire other of the city’s casinos to get into the meetings and conventions game.

Owner: Caesars Entertainment
Architect: Friedmutter Group
Contractor: T.N. Ward Co.
Investment: $126 million

The WOW Experience

Established in 1958, Lifescapes International Inc. is an internationally renowned landscape architectural design firm based in Newport Beach, California. Having designed the landscape of more than 15 casino resorts on the Las Vegas Strip, as well as an additional 80 casinos and resorts across the United States, Asia and Europe, Lifescapes International continues to create successful, dynamic destinations that delight guests every day.
     
For more than five decades, Lifescapes has been a significant design influence for gaming-related properties, including Native American, commercial and riverboat gaming properties, as well as destination resorts, mixed-use developments, commercial, retail centers, entertainment-driven projects and residential.  
    
Lifescapes has had a relationship with casinos starting in 1984 with the Cascades Hotel in South Africa, and with Las Vegas as far back as 30 years, designing for Mirage, Treasure Island, Bellagio, Caesars Palace, Paris, Red Rock, Venetian/Palazzo and Wynn/Encore, just to name a few.
     
Recently, Lifescapes International worked on the newly opened Golden Nugget Lake Charles in Louisiana, and completed designs for Wynn Palace on the Cotai Strip (opening 2016) and Paradise City in Incheon, South Korea (opening 2018). Currently, the company is designing Resorts World Las Vegas, the Pechanga expansion in California and casino resort projects in New York and Massachusetts.
   
The senior principal leadership team consists of Chief Executive Officer/FASLA Don Brinkerhoff, President/Chief Financial Officer Julie Brinkerhoff-Jacobs, Executive Senior Principal/Chief Operating Officer & General Manager Daniel Trust, Executive Senior Principal/Director of Design-Horticulture Roger Voettiner and Executive Senior Principal/Director of Design Andrew Kreft. They all work in unison to create and manage the firm’s projects, with assistance from a team of highly qualified landscape architects, project designers and a strong administrative staff.
     
“The landscape is about the ‘WOW’ experience. We design for those who will be immersed in the surroundings, creating captivating amenities such as nightclubs, pool bars, beach clubs, retail and restaurant environments for our clients’ guests to enjoy during their stay, encouraging them to stay longer, play longer,” Brinkerhoff-Jacobs said. “The entertainment and resort operators, including astute executives within the gaming industry, understand that stand-alone gaming activities are simply not enough to keep customers fully engaged on their properties.”
     
For more information, visit lifescapesintl.com.

The Asian Equation

The second phase of Galaxy Macau opened in May. Designed, like phase one, by Steelman Partners, the elements brought into the expansion are an advancement and a greater understanding of the Galaxy clientele.
   
Take the casino, for example.
   
Low ceiling heights help create an intimate, cozy, warm and sophisticated mood. Color palettes are dominated by golds, ivory and creams, supplemented with rich crimson custom-designed carpets and decorative wall panels.
   
The ceilings are a series of decorative coffers with indirect layers of light, gold leaf accent trim and feature suspended chandeliers. A central bar is located on a raised platform overlooking the gaming floor with an illuminated central tower supporting a peacock-inspired metal canopy and large integrated LED panels.    
   
The premium spaces are supplemented with beautiful, rich laser-cut, water-jet stone flooring in abstract floral patterns, and custom hand-woven crimson and wine carpets. The main gaming salon features a European-inspired ellipse-shaped crystal chandelier feature located within a soft-layered coffer of light. The mass gaming floor is screened off by way of complex decorative gold metal, crystal and glass screens, framed by soft full drapery tiebacks.     

Jinmen VIP Gaming

This VIP casino increases the level of exclusive elegance and luxury threaded through the refined aesthetic and brand of its predecessor in a playful and vibrant way. Rich hand-tufted carpet designs in Mandarin oranges and golds with shimmering Lurex yarn accent trim are used in the main gaming spaces, while crimson reds and mustard gold designs are located in the private salons. Walls are typically clad in natural stone slabs with decorative bronze metal studs or soft leather upholstered acoustic panels. Ceiling coffers are soft, free-form shapes with large shaped fibrous plaster moldings and draping crystal chandeliers.     

Gaming Lobby

This space was delicately designed to feel “soft and sheer” with intricate laser-cut metal patterning and delicate rose-inspired mosaic stone feature wall mural panels.
   
The reception and hostess counter in this entry lobby features a three-meter crystal wave chandelier light fitting. A series of rear-illuminated onyx wall panels act as a backdrop.
   
The floors are chevron-patterned Serpegiante Stone panels providing a contrast to soft waved and layered gilded ceilings.

Owner: Galaxy Entertainment Group
Architect: Steelman Partners
General Contractor: Hsin Chong Construction Group
Investment: $3 billion

Accuracy, Integrity and Buying Power

Purchasing Management International is the leading FF&E and OS&E purchasing company in the gaming industry. With extensive experience in large luxury gaming projects, working with the leading designers, architects and owners, PMI offers owners the accuracy, integrity and buying power necessary to successfully work on the most demanding gaming projects.
   
The company has purchased and installed more than $2 billion in hotel, resort and casino furnishings, operating equipment and systems worldwide. PMI’s services include FF&E and OS&E purchasing for renovation and new construction, operating supplies purchasing and advisory services for capital budgeting, inventories and due diligence for acquisitions and valuations.
   
In Las Vegas, PMI recently completed the renovations of the 800-room Bellagio Spa Tower, the 400-room Bellagio Suites Tower and the 1,100-room Tropicana. In the past, PMI has completed major works at Caesars Palace, Trump International, MGM Grand, Harrah’s, Treasure Island, Mirage, Hard Rock and Station Casinos’ Red Rock Resort. Outside of Las Vegas, PMI has worked on casinos from the East to West Coast including Revel, Borgata, Harrah’s Cherokee, Wind Creek Casino, Wild Horse Pass Casino and Sandia Casino. PMI expertly advises Indian gaming clients, tribal associations and native nations as part of their economic development activities.
   
PMI uses a unique purchasing management system to deliver the speed and accuracy required by gaming projects. PMI’s experienced staff is the best in the industry, and has deep vendor knowledge plus the creativity to keep projects moving forward under the pressure of a gaming project’s requirements. PMI’s system of checks and balances includes a separate expediting department to control the custom approval process, project deliveries and final delivery costs. Time and again, PMI saves clients money and time.
   
PMI’s mission is to provide a select number of clients worldwide with its proven purchasing, renovation and technical expertise at the best quality and pricing obtainable in the industry.
   
For more information, visit pmiconnect.com.

Land Beyond the Mountains

When the Eastern Band of Cherokee Indians opened Harrah’s Cherokee casino hotel at the back door of Smoky Mountain National Park, it was a saving grace for the tribe. Long a remnant of a great tribal nation, the casino allowed the tribe to regain some of that stature by becoming the largest employer in the western end of North Carolina.
   
But with unemployment raging in the south-central part of the state, and the Cherokees looking for another location, the idea for Harrah’s Cherokee Valley River Casino and Hotel was born. Once again, the Cherokees turned to the Cuningham Group, which had designed all phases of Harrah’s Cherokee.
   
Like Harrah’s Cherokee, Cuningham Group held tightly to its motto, “Every Building Tells a Story,” with Harrah’s Cherokee Valley River.
   
Brett Ewing, a principal with Cuningham, says the company listened carefully to the Cherokees.
  
“For us, mindfully listening and asking the right questions is critical to coming up with the right design solution,” he says. “Our designers then extract metaphors from the story to find inspiration for all aspects of the project from basic forms and shapes to materials and colors. Metaphors are found in stories of context, site, history and/or culture, and our challenge as designers is to transform those into distinctive and timeless forms. Since no two stories are alike, no two buildings are the same.”
   
At Harrah’s Cherokee Valley River, Cuningham had many stories that translated into a dramatic hotel and casino. Located near Murphy, North Carolina, and the closest casino to Atlanta, guests can enjoy more than 1,000 slots and 70 traditional table games. The property offers a seven-story, 300-room hotel tower with unique F&B experiences, as well as Harrah’s Total Rewards benefits.

Owner: Eastern Band of Cherokee Indians
Operator: Caesars Entertainment
Architect: Cuningham Group
General Contractor: Owle Construction LLC
Investment: $110 million

Innovative Hospitality Design

SOSH Architects was founded in 1979 on the core conviction that quality design continually rewards the community, the client and the design team. The firm has steadily grown from a company of four partners to its current size of approximately 50 design professionals and support staff engaged in the execution of major master planning, architecture and interior design commissions worldwide.
   
The company philosophy drives a design process that values exploration, visualization and the contributions of multiple voices consistent with the belief that the best design solutions are the result of thoughtful collaboration.
   
SOSH’s principals—Thomas J. Sykes, William A. Salerno, Nory Hazaveh, Kimberly McCarron, Mark Petrella and Christopher Menchin—continue the commitment of personal involvement in each project. With offices in Atlantic City and New York, SOSH Architects has established a worldwide reputation for master planning, architectural design, interior design and strong project delivery achievement.
   
For more than three decades, SOSH Architects has had the opportunity to work on an impressive array of hospitality design projects. From master planning to restaurant renovation, from new tower construction to resort expansions, SOSH has handled every aspect of hotel and casino design on multiple properties in the major urban markets of New York, Philadelphia and Atlantic City, as well as in California, Arizona, Nevada, Mississippi, Indiana, Louisiana, Connecticut, the Caribbean, Europe and Asia.
   
Gaming floors, hotel rooms, restaurants, nightclub and entertainment venues, ballrooms, retail stores, lounges, pool and spa retreats, administrative support space, food service facilities and day care centers all can be found on the same property, and each use brings with it a unique set of challenges and technical requirements.
   
Ongoing or recently completed projects include Tropicana Casino & Resort North Tower casino renovation and Boardwalk façade in Atlantic City; Scarlet Pearl Casino Resort in D’Iberville, Mississippi; Resorts Casino Hotel conference center in Atlantic City; Brew Brothers at Scioto Downs in Columbus, Ohio; Hard Rock Rocksino Northfield Park in Northfield, Ohio; Parx Casino in Bensalem, Pennsylvania; and Resorts World Bimini in the Bahamas.
   
For more information, contact SOSH Architects at 1020 Atlantic Avenue, Atlantic City, NJ  08401, 609-345-5222; or 145 West 57th Street, New York, NY 10019, 212-246-2770; sosh@sosharch.com or visit sosharch.com.

Free Wheeling

The Bicycle Club card room has long been a fixture in the Southern California card room market. Founded by the legendary George Hardie Sr., the club quickly grew to become the second-largest card room in California.
   
The facility passed through several owners in the 1990s (including the U.S. government), and it wasn’t until the arrival of Hashem Minaiy after 14 years at the Commerce Club that the Bicycle Club came alive. Minaiy is the managing general partner of the “Bike,” as it is affectionately known in the poker world, and he had a dream to transform the club into a true hotel and casino. That dream is about to come true.
   
The Bicycle Hotel & Casino, a seven-story, 117,907-square-foot boutique luxury hotel addition to the Bicycle Casino, will debut in December. Built by commercial luxury general contractor R.D. Olson Construction with architecture by Lee & Sakahara Architects and interior design by Hager Design International, Inc., the hotel will open with 99 rooms and suites, innovative dining concepts such as the Bike Brewery, and resort amenities including a full spa and elevated outdoor pool deck with private cabanas.
   
The Bicycle Hotel & Casino brings unprecedented sophistication and style to the Los Angeles hospitality/gaming sector and caters to the full spectrum of card-cutting enthusiasts, national and international guests and premier poker tours.
   
Located just 15 minutes from downtown Los Angeles, the Bicycle Hotel and Casino offers 185 gaming tables, but so much more. After spending time at the tables, guests can relax in deluxe guestrooms, designed to be tranquil retreats. Plush king- and queen-size beds are complemented by California-inspired furnishings and lavish bath amenities by L’Occitane En Provence.
   
Premium accommodations include 29 luxury suites ranging from the Classic Suite (648 square feet) to the signature Bike Suite (904 square feet), the extravagantly curated Governor’s Suite (1,359 square feet), and a Presidential Suite (2,007 square feet), fashioned to host and impress with its two bedrooms, formal living room and Jacuzzi tub.
   
Blending with the hotel’s modern appeal, the Bike Brewery hotel restaurant will pioneer a craft beer scene in Bell Gardens with 28 taps highlighted by the Bike Brew—a blonde ale by Golden Road Brewery exclusive to the Bicycle Hotel & Casino. Other food options include the Coffee House, a 24-hour snack bar and in-room dining.

Operator: Investment group led by Managing General Partner Hashem Minaiy
Architects: Lee & Sakahara Architects
General Contractor: R.D. Olson Construction
Investment: $50 million

Manila Masterpiece

Entertainment City, a collection of four billion-dollar-plus integrated resorts, has been a dream of the Philippine Amusement and Gaming Corp. (PAGCOR) for the last decade. On reclaimed land next to Manila Bay, the dream came to life in 2013 with the opening of Solaire, a property owned by a company controlled by Philippine billionaire Ricky Razon.
   
In late 2014, City of Dreams Manila debuted, a joint venture between Melco Crown Entertainment of Macau and the Belle Corp., a subsidiary of Henry Sy’s SM Investments. Melco Crown bought into the project—originally designed as the Belle Grande Manila—after construction was under way, but still managed to put the Melco Crown signature upon it.
   
Working with architect firm Asya Design, interior design firm Arlen P. De Guzman Design Associates and general contractor Leighton Contractors, Melco Crown added and subtracted elements to present a truly unique experience for its Philippine customers.
   
Three hotels grace the property: Crown Towers, Hyatt and only the second Nobu hotel in the world. Nobu, whose owners include noted Japanese chef Nobu Matsuhisa, actor Robert DeNiro and others (now including James Packer’s Crown Resorts), is a luxury hotel that includes a Nobu Restaurant, an extensive spa and fitness center and the Nobu pool.
   
The casino includes a VIP Club, a Signature Club and a PokerStars card room. Several levels of dining are included. In addition to Nobu, the Tasting Room and Crystal Dragon cater to the high end. Wave and Red Dragon present casual fare, and other restaurants cater to other demographics and price points.
   
Dreamworks’ DreamPlay is a unique interactive play center where kids of all ages can connect with their favorite characters. Play games with Kung Fu Panda, Shreck and Donkey. Ride a dragon. Enjoy the antics of the Penguins of Madagascar. All in one venue.
   
Bars and nightclubs include Centerplay on the casino floor, along with the clubs Pangea and Chaos.
   
Two more integrated resorts are set to join Solaire and City of Dreams within the next few years, but Manila is fast becoming a major gaming hub for the Asia-Pacific region.

Owner: Melco Crown Entertainment and the Belle Corp.
Manager: Melco Crown Entertainment
Architect/Designer: Asya Design
General Contractor: Leighton Contractors
Investment: $1.3 billion

That’s Entertainment

t’s not a complete coincidence that the Chinese government crackdown on corruption has stymied the VIP business in the Macau casinos. For years, the Macau government has been urging the casino companies to de-emphasize the VIP market and focus on the mass and premium mass (the visitors that fall between middle class and “whales”) by developing non-gaming attractions.
    
But it proved difficult to convince casinos to turn their back on 70 percent of their gaming revenues. So when a Chinese edict to reduce corruption on the mainland spilled over into Macau, the casino companies had no choice but to sharpen their focus on the mass market.
    
In reality, however, the Cotai casinos have always featured more than just gaming. The first, the Venetian, offers massive MICE facilities and retail. Later, Galaxy and City of Dreams added entertainment and other features like upscale hotel suites and innovative pools.
    
But there has been nothing in Macau like Macau Studio City, a property largely owned by Melco Crown Inter-national, which also owns City of Dreams and Altira in Macau. Studio City is poised to redefine what it means to develop non-gaming attractions.
    
Just a few years ago, Melco Crown rescued the dormant project, which ground to a halt because of financial roadblocks in the first frenzy of Macau development. But outside of the foundation and the projected entertainment theme, Melco Crown Co-Chairman Lawrence Ho changed the original plans for Studio City, and transformed the project into a glittering $3.2 billion Hollywood movie set.
    
“Since Melco Crown Entertainment became involved with Studio City, we have ambitiously planned and developed the property to engage the much broader group of leisure entertainment seekers who want emotionally engaging experiences that they can share with friends and family,” says JD Clayton, the president of Macau Studio City. “This vision of Mr. Ho has brought a new life to Studio City.”
    
Gary Goddard’s Goddard Group was named the lead design firm, and along with the architect of record, Leigh & Orange, the two companies collaborated in bringing Ho’s vision to life.
    
“When Melco-Crown became the majority owner in the project, Lawrence Ho decided that the previously designed ‘contemporary steel and glass building’ did not really communicate the idea of a destination that was to be about entertainment, nightlife, recreation and fun,” Goddard explains. “As a fan of cinema in all its many forms, Mr. Ho decided the new resort should be iconic in a way that would create excitement for visitors to Macau. He wanted a destination that would draw its inspiration from the world of motion pictures and entertainment. And he wanted a new resort that would become Macau’s next ‘must-see’ destination.
    
“The only thing we were asked to retain was the basic foundation, as the steel was already being installed on site. So we kept the foundation, but then set about creating an all-new approach to the design. Our goal was to create something that would be immediately iconic, meaning that it had to be different than anything else in Macau, and ideally, anything else in the world. So we looked to classic motion pictures and decided to create something that would, like the greatest movies in history, be an epic and larger than life in every way.
    
“We set about creating a design for Studio City that would recall the power and energy of the silver screen with a number of unique elements that would echo our memories from event movies of the past and present.”


Jettisoning Junkets

In what would have been heresy a few short years ago, Ho decided to forgo the VIP rooms that had been standard in every casino in Macau.
    
“We steered away from the VIP market a long time ago,” he told the Macau Daily Times. “I think we are the second least reliant on VIP customers out of the six concessionaires. The VIP contribution to our overall group, even before Studio City, was less than 10 percent, so that is not that important to us at the moment.”
    
The thorny question of how many table games would be granted to Studio City was resolved just days before opening when the government approved 250 tables at the property. While it fell short of the 400 that had been requested, it was 100 more than was granted to the second phase of Galaxy when it opened last May (Galaxy was granted an additional 100 tables at the same time the Studio City allotment was announced). However, Ho will be forced to renegotiate loan terms, which required 400 tables.
    
“It’s no secret that for a long time the rumor was we were going to get 150 tables,” said Ho. “Were we flipping out? Of course we were flipping out. But we never went out publicly. There’s no arguing with City Hall. There’s no arguing with the government. There’s only begging and lobbying and more begging.”
    
Clayton says gamblers will be pleased with the selection of games.
    
“With an array of choices of gaming tables, slot machines and electronic table games, Studio City offers an exciting and dynamic gaming experience on the main gaming floor,” he says. “It is worth noting that when walking into the retail space, casino visitors will be favorably impressed with the expertise and attention to detail that was given to interior design. The cinematic theme is very evident in the space, and provides a warm and engaging atmosphere in which to be entertained.”
    
But Ho believes that the non-gaming focus of Studio City is crucial for not only the success of the property but also of the city.
    
“What has been going on with the Chinese economy, especially the anti-graft campaign, has made the VIP environment more challenging in the near term, as fear has been driven into the hearts of many of the middle-to-upper class,” Ho told Fairfax Media. “However, the gaming market, especially the mass-market segment, still has much potential for development.
    
“Melco has tailored its investments and market strategy towards attracting a diverse clientele from both gaming and non-gaming sectors. Diversification and innovation are paramount to overcoming the challenges and ensuring sustainable success in the city.”
    
Clayton echoes his boss.
    
“We are confident that all these elements found in Studio City can take Macau’s entertainment destination proposition to new heights and help position Macau as Asia’s top leisure and entertainment destination,” he says. “Melco Crown Enter-
tainment has tailored its investments toward attracting a diverse clientele other than gamblers. Diversification and innovation are paramount in overcoming the challenges and ensuring sustainable success in Macau. We are well prepared to bolster our presence in the mass market to grasp the growing opportunities in the segment. This is demonstrated through substantial and innovative enhancements to our assets.”

Location, Location, Location

One of the main reasons Melco Crown felt Studio City was the right acquisition target is its location. Situated adjacent to the Lotus Bridge border crossing connecting Macau and Hengqin Island, China, it also is close to one of the proposed light rail stations in Cotai that will transport people across Macau.     
“The strategic location provides convenient access and traffic flow from key transportation gateways and thoroughfares,” says Clayton. “Studio City is therefore geographically well positioned to serve Asia’s increasingly important mass-market segment.”
    
The target market for Studio City confers upon it a “make-or-break” proposition when it comes to Macau. Clayton has no doubt that Studio City will deliver.
    
“Our entertainment attractions, rooms, food and beverage and leisure activities are all aimed at appealing to a broad customer base,” he says. “As much as we would like to attract people who will enjoy the most technologically advanced and stunning casino in Macau, we also have the facilities for family visitors on holiday, as well as casual travelers visiting Macau for the entertainment, shopping and food. With our new ballroom and adjoining meeting rooms, 5,000-seat event center and multiple gardens and Pacha nightclub, we are also targeting the business sector for large corporate events and parties.”

Design Elements

Goddard explains that the design of Studio City was crucial in conveying that entertainment theme Ho believed was essential.
    
“The Art Deco style was a deliberate approach that I felt best suited the goals as Mr. Ho outlined them,” says Goddard. “First, the Art Deco style best captures the ‘Golden Age of Hollywood’ in an epic manner, delivering an iconic destination that we associate with the world of motion pictures. This was accomplished in an elegant and powerful way.
    
“Second, because this is a major resort destination, we want to assure that the design would deliver an upscale image, and people associate Art Deco as an elegant, clean and inviting form of design.
    
“Third, where Art Deco buildings remain, such as in Shanghai, they are as beautiful and engaging today as they were in the year they were built. This sense of classic and timeless design was another reason that we chose this direction. Studio City Macau will never appear dated because its design, lines and special features are all classic and timeless.  
    
“Finally, from every angle, Studio City Macau is a photographer’s dream, meaning that visitors will find this a multi-faceted place to send messages to friends and family around the world, and we designed the entire site with social media in mind.  
    
“I should point out that in addition to the Art Deco design for the main building, this resort is based upon the world of motion pictures, and we took care to offer several unique entry points beyond the main front entrance. The Adventure Gateway faces the border entry from China and provides a spectacular entrance to the Studio City complex. But here we chose to create something that brings to mind exotic adventure epics like the Indiana Jones movies and many of the Bollywood action films. The design here emphasizes a sense of high adventure and a royal welcome that hints at the wonders that lie beyond the great doors.”
    
Clayton says the combination of design and entertainment options makes Studio City unique.    

“Studio City’s cinematic theme and mass-market-focused entertainment offerings are clearly differentiated from our company’s existing portfolio of assets, as well as from our competitors’ facilities in the Macau market,” he says. “This Hollywood-inspired resort will take best-of-class, entertainment-fueled leisure offerings to a whole new level in Macau, redefining the territory as a world-leading tourist destination.”


Let Us Entertain You

Clayton reels off the entertainment options at Studio City and points out that each has a special attraction.
   
“Batman has become an internationally renowned household portrayal of justice, with a collaboration of great filmmakers in featuring the enduring icon in a new cinema production to global audiences every few years,” he says. “As previously announced, the latest Batman v Superman episode will be shown in cinemas by the end of the year. So we expect that the world’s first Batman Dark Flight ride will become the talk of the town with a screening of the latest Batman feature, and also will attract the focus of the Chinese audience to our Batman attraction at Studio City.”
   
Clayton points out that with Franz Harary’s House of Magic, the property is banking on the success of magic shows all over Asia.
   
“Taking over two years to develop, the House of Magic, Macau’s first and only permanent magic extravaganza, is an incredible live magical experience,” he says. “Franz Harary first brought his ‘Masters of Magic’ world tour to the City of Dreams in 2013, turning Macau into center stage of a global magical phenomenon with amazing feats never seen before in this part of the world.
   
“The show was a dazzling extravaganza that challenged your senses, and was well-received by audiences. Given the big success of the previous show, we are truly pleased to have Mr. Harary to once again host the amazing performance at the House of Magic.
   
“The House of Magic is home to magic acts performed by leading magicians from around the world. It is a one-of-a-kind multi-theater attraction unlike anything seen in Asia or elsewhere in the world. It is set to become the premiere performance venue for magicians globally. Featuring four live magicians in a three-theater magic complex, it amazes visitors with an array of mind-bending shows that include Harary’s spectacular resident show Mega Magic, offering incredible live magical experiences showcasing the world’s greatest magicians.”
   
Studio City lives up to its name by presenting Studio 8, the only live television production facility in Macau available to all comers.
   
“In terms of television broadcast facilities, Studio City’s Studio 8 is a 300-seat live-audience TV broadcast studio for reality and game show productions distributed in the Asia region,” says Clayton. “It is the only TV studio facility in Macau to provide open access to plug-and-play facilities to create a fully operational television recording and broadcast studio. Studio 8 is a state-of-the-art studio with the necessary infrastructure to support the portable specialist equipment required for world-class TV production. It is set to become a broadcast entertainment hub used for filming, recording and watching Asia’s top television programs.”

Setting the Standard    

Clayton says Studio City has upped the ante for what guests expect in an integrated resort, starting with the hotel rooms and suites.
   
“To deliver the ‘Live Like A Star’ experience to visitors, Studio City hotel offers the finest in luxury accommodations with 1,600 rooms and suites in two adjoining towers, the Celebrity Tower and the premium Star Tower,” he explains. “The Star Tower delivers the ultimate in lavish facilities and service for more discerning guests, while our Celebrity Tower provides a deluxe hotel experience for group travelers including access to all of the entertainment that Studio City has to offer. Star Tower features spacious suites of 65 square meters, VIP and executive private check-in service, an exclusive indoor pool, the Star Club private lounge, and the luxurious Zensa spa, for an all-around glamorous experience reaching the highest international five-star standards.”
   
Another bar-raising development at Studio City is the pool deck, where RiverScape, a lazy river concept, is combined with adventure.
  
“RiverScape is where the adventurous want to glide in the water for more than 260 meters, which will be a showcase attraction for hotel guests on the Studio City Podium Deck. RiverScape and swimming pool Aqua Play offer visitors the ultimate yet relaxing adventure experience for all ages. Spreading over 21,800 square meters, the recreation facilities include an outdoor pool and Jacuzzi, a white sand beach, contemporary sun lounges, private cabanas, a pool bar, and the adventurous RiverScape ride.
   
“Studio City’s water and recreation facility set the standard for landmark family attractions in Macau, and offer the best and most sophisticated, adventurous-yet-relaxing experience for all guests.”
   
MICE business has also been optimized at Studio City.
   
“To capture opportunities from the booming MICE industry, Studio City offers a wide range of unique thrilling event experiences inspired by Hollywood-style glamour,” says Clayton. “Our dedicated MICE team can provide totally personalized, outstanding services for events of any size. MICE visitors are set for a spectacular experience at Studio City unlike anything currently offered anywhere in Asia. Studio City offers over 4,000 square meters of indoor event space which can be configured, allowing meeting and event planners to host anything from an exclusive banquet to an international conference with everything tailored to create the theme of their choice.”
   
Like all other aspects of the property, the Studio City shopping area combines retail and entertainment.
   
“Since immersive entertainment experiences are at the very core of the Studio City proposition, our new resort retail area, The Boulevard, innovatively combines high-energy immersive entertainment with the very best in fashion-forward retail offerings. Our retail offering is a totally new concept for Macau and Asia, and brings an exciting dynamic shopping experience and a further world-class non-gaming attraction to our thrilling mix of entertainment-inspired leisure destination attractions,” Clayton says.
   
The retail area gives a nod to great American entertainment centers, as well.
   
“Unlike any retail offering found in Asia, this unique 35,000-square-meter, immersive retail entertainment environment brings shopping to life by transporting visitors to high-energy streetscapes—entertaining them at every turn with featured streets and squares inspired by iconic shopping and entertainment locations including New York’s Times Square and Hollywood’s Beverly Hills. Moreover, at the Times Square Macau, The Boulevard at Studio City presents a variety of entertainment activities, from virtual musicians to film stars shown through holographic projections,” he says.


Fixing the Holes

Clearly, the most striking element of Studio City is the iconic figure-8 observation wheel, the Golden Re
el, emerging from the center of the building itself.
   
“As a new iconic landmark in Macau, the Golden Reel is a totally unique entertainment offering in Asia, and indeed the world,” says Clayton. “Towering 130 meters above Cotai, the Golden Reel is majestically located in the center point between the twin Art Deco towers, and will offer visitors a thrilling ride experience found only at Studio City.
   
“The Golden Reel was formed in traditional Hollywood blockbuster movie fashion when not one but two flaming asteroids crash through the building in tandem to create an almost perfect figure 8 (hole). With the Industrial Revolution-themed loading platform 23 floors above the ground floor, the Golden Reel has a total of 17 ‘steam-punk’ themed cabins each comfortably accommodating up to 10 people on the 15-minute jaw-dropping journey around the distinctive figure-8 track.
  
“Blending the romance of the golden age of travel with Melco Crown Entertainment’s unprecedented ability to provide world-class entertainment experiences, the Golden Reel showcases the company’s commitment to leading the market with one-of-a-kind, industry-redefining attractions.”
   
Goddard says his company spent many hours and days concentrating on getting this element correct.
   
“The Golden Reel was inspired by Lawrence Ho’s suggestion that a meteor might have crashed through the center of the towers creating an open space,” he explains. “From this idea we created the idea for an open space, and then, realizing the power of the number 8 throughout Asia, we doubled the opening and Mr. Ho immediately embraced the concept. We then suggested that activating the area with a Ferris wheel, creating what would be the world’s first figure-8 wheel Ferris wheel, could be quite spectacular. Mr. Ho agreed, and we set about designing what became the Golden Reel.
   
“From that point on it was a team effort, with the internal Studio City entertainment team, and the ride manufacturing company, and the construction company, all working together to ensure the Golden Reel would be realized. Challenges included figuring out the styling of the cabs, the engineering of the structure and ride system (carried out by Vekoma Rides), and ultimately, the total guest experience from the time they purchase their ticket to the time they board, to the time they disembark.
   
“As the creators and designers for this incredible achievement, our goal was to create something so incredible and so fantastic that it would inspire everyone who sees it—whether in the news, or social media, or photos online.”

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Macau Studio City’s Entertainment Options

Whether they are gamblers, millennials, business travelers, leisure visitors or MICE participants, Studio City has a vast array of
choices to entertain them.

• The Golden Reel: With an Industrial Revolution-themed loading platform 23 floors above the ground floor, the Golden Reel has a total of 17 “steam-punk” themed cabins, each accommodating up to 10 people on the 15-minute jaw-dropping journey around the distinctive figure 8 track.

• Frank Harary’s House of Magic: A three-theater complex featuring master illusionist Frank Harary and his Mega Magic show, along with other renowned magicians, for a truly immersive experience.

• Warner Bros. Fun Zone: A 40,000-square-foot indoor play center packed with rides and interactive fun zones, featuring all your favorite characters from Warner Bros., DC Comics, Hanna Barbera and Looney Toons in a secure child concierge environment.

• Studio City Event Center: A 5,000-seat multi-purpose entertainment venue featuring live music, theatrical shows and top sporting events.

• Studio 8: The only television studio in Macau to offer open-access, “plug-and-play” facilities to create a fully operational recording and filming studio.

• Batman’s Dark Flight: A simulated ride aboard Batman’s unique vehicles, taking advantage of the long-standing popularity of the movie series.

All Hospitality, All the Time

During the past 40 years, the Native American-owned firm of TBE Architects has become one the best-known casino hotel architects in America.
   
Empowered with the tagline “All Hospitality All The Time,” TBE Architects has a depth of experience like no other Native American-owned architecture firm. Its passion in architecture and design has led to working with more than 109 tribes and First Nations, designing more than 200 casino projects and more than 400 hotels.
 
TBE Architects’ portfolio includes work with some of the most recognized companies in the industry. Past clients have included Harrah’s, Hilton, Holiday Inns Worldwide, Hyatt, Marriott, Radisson, Trump, Churchill Downs and Delaware North Companies Inc., to name a few.
 
Hotel & Motel Management magazine ranks TBE Architects a “Top Design” firm in the hospitality industry in the United States. It is a company with extensive experience designing destination resorts, gaming floors, atriums, hotel rooms, entertainment venues, convention space, multi-use space, retail, restaurants and parking garages for Native American tribes in the United States and First Nations in Canada.
   
The firm, with its highly experienced staff of professionals, combines the Native American background and design expertise of Chief Boyd, chief executive officer and principal, with the creative hotel and casino design expertise of Rich Emery, president and design principal, plus the management talents of Nick Schoenfeldt, vice president and principal.
     
Since 1971, TBE Architects has been designing resorts, hotels and casinos for the hospitality and gaming industries. The firm’s approach of creating “ordinary to extraordinary” is based on developing unique and exciting visions and bringing them to life.
   
The firm has built a reputation for delivering projects on time and on budget.
     
TBE Architects provides full architectural services including master planning, engineering and interior design. TBE Architects is an active associate member of the American Institute of Architects and an associate member of the National Indian Gaming Association.
   
For more information, visit tbearchitects.com or contact Linda J. Roe, vice president, business development at 602-321-6207.

Rooms to Move

Casinos aren’t the first thing you think about when considering a healthy option. Yet, there has been a surge in interest by guests in “well” rooms, which promote a healthy stay. And they seem to be a hit.
   
MGM introduced 42 Stay Well rooms in 2012 on the 14th floor (really the 13th floor!) of the main tower. For an extra $30 a night, guests could rent rooms with amenities such as air purifiers; vitamin C-infused showers—which are designed to neutralize chlorine for healthier skin and hair—and circadian lighting systems, which mimic natural light, aiding the body’s internal clock by regulating melatonin production. Other elements include an all-natural mattress, a dawn simulator alarm clock that slowly floods the room with golden light, and a “light therapy” mirror.
   
The rooms proved to be so popular that the entire 14th floor was converted to Stay Well rooms, a total of 171 rooms, which also includes a common Stay Well Lounge.
   
Health guru Deepak Chopra, who created the Stay Well concept along with the Delos Company and the Cleveland Clinic, has expanded the concept to include meeting rooms at MGM Grand. Meeting areas include self-cleaning surfaces and a cleaning protocol using hypoallergenic products and tools to neutralize bacteria, acoustic elements that reduce noise from outside the room, ergonomic furniture intended to provide optimal comfort and to prevent stress or injury, a strategically placed hydration station and healthy menu options.
   
MGM’s approach to selling these rooms has been fresh and innovative, something that every hotelier must keep in mind in these times of Airbnb and Homeaway online services that allow people to rent private rooms, homes and apartments. Hotel rooms not only have to be a bargain, but they have to be unique, as well.
   
Take the La Reserva Hotel in Paris, which hired Kurt Lagerfeld to design the Chocolate Room, where everything you see is sculpted from chocolate. Also in Paris, how about the James Bond Suite at the Hotel Seven (not 007), a unique mix of futuristic chic with vintage design? Or how about the 1950s Suite at the Victoria Mansion Hotel in Los Alamos, California, complete with a Cadillac bed and car-hood bathroom sink?
   
In the casino world several years ago, the famous El Cortez was planning on refurbishing its hotel rooms, and conducted a “Design-a-Suite” contest. Four Nevada-licensed design firms were commisioned to create a 600-square-foot suite for $20,000. Urban Design Studio’s “Big Sleep” suite, with a mob theme, won—not surprising, given that the El Cortez was Bugsy Siegel’s first hotel in Las Vegas.
   
So, it takes imagination to get your occupancy rate up, but it also takes technology these days. And it all has to do with revenue management. This is one of the most critical but least understood aspects of any hotel operation.
   
Everyone wants to maximize your room revenue, but how about getting the highest possible profit from your best customers, over and above the room rate? In a casino, this can be a double-edged sword. Do you charge the highest possible room rate or do you comp an extra night for a customer who is known to spend lavishly at your spa, retail or food and beverage outlets?
   
Are your departments talking to one another about all your guests? Are you managing your inventory in a rational manner when you know certain players or groups are coming in?
   
Are you using revenue management to drive your marketing decisions? And how does your revenue management system interact with OTAs (online travel agents, like Expedia, Hotels.com or Travelocity)?
   
Keeping your hotel full and creating the most revenue per room is important, but it’s far more complicated in a casino resort than it is in a straight hotel. Not only does it take imagination and unique concepts to fill your hotel rooms, but you also have to be comfortable with the technology that can help you make decisions that benefit both the top and the bottom lines.

Design Impacts Experience

Ambiance has become an indispensable part of dining out. Design plays a critical role in each of the three pillars of the customer experience—food, service and atmosphere. Done right, design complements other key elements, such as great cuisine, and helps establish the immersion that customers crave in a dining experience.

Todd English P.U.B.
At Todd English P.U.B., a modern interpretation of traditional pub fare located at the midpoint between Aria and high-end Crystals mall in Las Vegas, the role of design in guest experience and operations stands out.         
    
Whereas the reputation of a four-time James Beard Award-winning celebrity chef undoubtedly is a driver of traffic to the restaurant, the design in many cases pulls customers in and brings them back.
    
The establishment’s open floor plan, high pressed-tin ceilings, white subway tile and beautiful marble center encourage a sense of community and  help the venue establish a fun energy that it successfully replicates, night after night. Customers come specifically to have a good time; it’s what they’re  thinking about as they walk through the front door. Their perception is that it is not as expensive as other dining options in the area. T.E.P.’s elegant-but-not-intimidating environment works great for one of the establishment’s most coveted customer targets: affluent male tourists, who want to watch a sporting event.
    
The design of Todd English P.U.B. adds to the high-energy, social environment sought out by management and customers alike. The kitchen is open, which brings staff into the lively environment and further opens an already open space. The bar and dining areas feel like separated spaces, as they perhaps should, yet the sought-after experience is diluted in neither. The proximity of the kitchen to the dining area also speeds up food service, which results in the restaurant being able to turn more tables each night. Todd English P.U.B. is able to increase revenue-per-chair in part due to its design.
    
Patrons asked to describe Todd English P.U.B. in one word, interestingly, often use adjectives related to the restaurant’s design—“cool,” “elegant,” “happy,” “lively” and “fun.” In fact, the role of design in choice goes well beyond their periphery. It is also at their consciousness.
    
When Todd English P.U.B. customers were asked to rank the importance of architecture and design in choosing a restaurant on scale of 1 (not important) to 10 (very important), their average ranking was an 8.3. Though not enough to draw a quantifiable conclusion, it is a fascinating insight.  


Hakkasan

Innovative and brand-consistent design plays a central role in creating an ambiance at Hakkasan, which has been described as “sexy,” “sleek” and “upbeat.” While the modern Chinese restaurant enjoys broad success, it does particularly well with high-income locals, international travelers, domestic tourists and club-goers.
     
White marble and dark oak adorn a central dining area, which masterfully creates spaces that are simultaneously private and open. The kitchen, run by Michelin-starred Chef Ho Chee Boon and his team of dim sum chefs, extends the Chinoisere-chic to the back of house in a way that is different from the dining room but still consistent with the broader space. Positioning of the kitchen, the main dining area and the private VIP dining room on the second floor represents design choices driven equally by form and function.
    
The subtle design details within Hakkasan reward those who pay close attention. The dark wood and white, cloudy marble used throughout the restaurant are very similar to that used in traditional Chinese-style furniture for centuries. In China, it would be common to see these materials in traditional homes throughout the country.
    
Hakkasan is able to apply these old-fashioned elements and transform them into something elegant, modern and chic. With a fresher design, the dark wood and cloudy marble transform into a distinctly modern Chinese composition. This attention to detail no doubt adds to the restaurant’s appeal in the minds of consumers, while also extending the experience beyond the physical confines of the restaurant into the very story of the place—all of which serves as a tremendous influencer on choice, buzz and loyalty.  
    
Understanding the hospitality side of the restaurant equation, Hakkasan follows up its impressive design with impeccable service. With stylish lighting, jasmine scent hanging delicately in the air, ambient music, great food and a brand synonymous worldwide with seductive excellence, guests can’t help but leave the restaurant having accomplished their mission to have a special dining experience.
    
With more than 20 comments per night from guests, Hakkasan knows that its design is a central element to the story it wants to tell its customers. Further, with about 30
people per day venturing off the MGM Grand casino floor to look inside, Hakkasan also knows that design influences a
consumer’s desire to experience that story firsthand.  
    
Hakkasan’s design isn’t just praised in staff comments, online reviews and word-of-mouth among satisfied guests. It also wins awards, such as the G2E 2013 Casino Design Award for Best Interior Design for a Casino, Resort, Restaurant or Nightclub.

Todd English’s OlivES
Todd English’s Olives benefits not only from the name of its celebrity chef, but also from its prime location and smart design. Situated within the retail corridor of Bellagio, directly adjacent to the valet entrance off the Las Vegas Strip, the restaurant, and its patio in particular, flaunt the establishment’s unfair advantage of overlooking the Fountains at Bellagio—an obvious driver of traffic.
    
Comfort is the goal at Olives, where staffers field compliments and “where can I get that?” comments about the restaurant’s design elements on a daily  basis. Warm colors, dark hues and subtle, upbeat music add to the character and charm of an alluring dining room that guests describe as “sexy” and “inviting.”  
    
The restaurant is segregated into multiple different experiences within the same space: bar, dining room and patio all have different energies to them. These separate-yet-integrated elements are as much a testament to their function as they are their form. Their segregation also drives key operational efficiencies, as staff can streamline service toward individual spaces and guest satisfaction.
    
Tables at Olives are square, not round, adding to the focus on a comfortable experience. Also, guests are seated in rather close proximity, which encourages a social element that resonates throughout the restaurant. This juxtaposition also adds to a more “intimate” and “romantic” feel, which are among the most popular descriptors articulated by guests.
    
Patrons asked to describe Olives in one word commonly use adjectives related to the restaurant’s design. Customers use words like “comfortable,” “rich,” “elegant,” “relaxing” and “dreamy” as labels they would use to describe the venue to a friend.
    
As was th
e case with Todd English P.U.B., guests at Olives used similar words to describe their motivators for choosing a restaurant venue as well.
    
When asked to rank the importance of architecture and design in choosing a restaurant on scale of 1 (not important) to 10 (very important), these patrons ranked it very high, at a 9.1. This correlation between consumer spend and the importance of design as a key influencer in choosing one venue over another was consistently greater, the more a consumer anticipated spending.
    
For upscale venues targeting high-income guests, design is not only a key element—it is an essential one in defining not only the consumer experience, but also the consumer’s evaluation prior to making any food-based decision.

Destination Design Experts

Bergman Walls & Associates was founded in 1994 by Joel Bergman, who for the prior 16 years was the chief architect for Steve Wynn and responsible for the design of his projects including the world-famous Mirage in Las Vegas. Since then, the firm has been at the forefront of destination hospitality design, with a portfolio featuring hotels and resorts, mixed-use and high-rise residential, restaurants and entertainment venues of the highest caliber.

In 2011, Joel’s two sons, Leonard and George, also design architects, assumed the mantle of leadership of the firm and consequently embarked on key initiatives to bolster support for the company’s core competencies. Specifically, they invested  heavily to reposition the firm, enhance and expand the architecture and interior design staff, improve infrastructure and technology and focus on innovation and the processes needed for elevating significantly the firm’s design product.

At the same time, BWA continues to apply its hospitality-specific knowledge of sustainability and eco-friendly design, together with special understanding of operations and the technical services associated with integrated resort planning.

BWA has completed highly successful projects across North America, including work with several Native American communities. North American offices include Las Vegas, Minneapolis and Seattle. In 2009 the firm expanded globally when it opened an office in Vietnam to serve Southeast Asia. More recently, BWA opened a Macau location to serve China and the region. All offices are staffed by a group of highly experienced and diverse professionals in an atmosphere of innovation and creativity.

While BWA is delighted with its progress to expand and increase its presence nationally and in Asia, more important is its understanding and sensitivity to the nuances of culture, language and geography, as well as brand and the expectations and wants of consumers.

For more information, visit bwaltd.com.

Unique and Functional

Welcome to the world of Cleo—unique and highly functional hospitality design.
    
Rather than simply reading how great the firm is, Cleo suggests that viewing the collection of images that represent the company’s work is more descriptive than any clever words. Please look them over at cleo-design.com.
    
However, if the written word is preferred, read on. Cleo’s strength is in the world of hospitality, producing welcoming and comfortable guest rooms and public spaces to involve and entertain guests—including fabulous bars, provocative lounges, inviting restaurants, cool spas and elaborate theater spaces. Cleo’s casino spaces are designed with the unique technical requirements of gaming environments. But the firm’s success lies in the ability to create an intriguing visual world, no matter the scale, that guarantees increased revenue and return visits.
    
Coast to coast, continent to continent, Cleo has instituted its vision across the U.S., Australia, China and India. In the U.S., current projects are ongoing in California, Florida, Kansas, Maryland and in Cleo’s own hometown, Las Vegas, Nevada.
    
Founders and designers Ann Fleming and Ken Kulas both were raised in Las Vegas and still live there. Where else could they begin to learn to create spectacular interior designs than in a Las Vegas grammar school?
    
Even with that beginning, Fleming and Kulas could not do it without the ton—literally more than 2,000 pounds—of staff who make Cleo strong and beautiful. Each individual brings specific passions and skills to the engine room, eager to see what is on, and over, the horizon.
    
For more information, visit cleo-design.com.

Beautiful Places, Balanced World

Cuningham Group Architecture Inc. exists to create beautiful places for a balanced world. Simple and eloquent, the statement embodies Cuningham Group’s passion for design and its impact on clients, communities and the world.
    
Founded in 1968, the full-service design firm provides architecture, interior design and planning services for a diverse mix of client and project types, with significant focus over the last 20-plus years on gaming and entertainment. Bolstered by a staff of 268 in Minneapolis, Los Angeles, Las Vegas, Biloxi, Denver, San Diego, Phoenix, Seoul and Beijing, Cuningham Group provides the resources necessary to explore new ways of solving clients’ problems with dynamic and innovative design solutions that add value and advance the art of entertainment design.
    
The firm’s world-class portfolio—covering the spectrum from small and delicate spaces to complex and expansive projects—includes casinos, hotels, theaters, convention centers, restaurants, retail venues, master plans and support facilities for gaming and resort destinations throughout the U.S. and around the world.
    
Cuningham Group consistently ranks among top firms and has been honored with more than 140 industry and market awards. Notably, the firm was ranked among the “Top 5 Entertainment Firms” by Engineering News Record in 2014. Such success can be attributed to visionary clients who understand the value of great design.
    
As leaders in gaming and entertainment design, Cuningham Group is on the cutting edge of imagining the “casinos of the future.” Gaming continues to move through uncharted territory as technology spreads its influence over social interactions and the games people play. Shifting demographics and the younger generation’s desire for experiences that are personal, mobile and social are the challenge—and ultimately, the opportunity—facing the future of games and the facilities that house them.
    
Backed by a client-centered, collaborative approach called “Every Building Tells a Story,” Cuningham Group challenges clients to embrace brick-and-mortar changes that reflect the evolving nature of gaming and its customer base.
    
Recent projects include the new 19-story hotel for Potawatomi Hotel & Casino in Milwaukee; the rebranding of Harrah’s Gulf Coast Casino in Biloxi; the renovation of John Ascuaga’s Nugget Casino in Sparks; and Harrah’s Cherokee Valley River Casino & Hotel in North Carolina opening in 2015. The firm also recently celebrated the groundbreaking of the $1.4 billion All Net Resort and Arena.
    
For more information, visit cuningham.com.

A Million Ways to Dazzle

Most chairs are designed to fill a space. Gasser chairs are designed to elevate it. For more than 68 years, Gasser has been designing, building and perfecting the art of commercial seating, using only the highest-quality materials. The purchase of a Gasser chair is an investment in style, innovation and durability that will be a better value over the long run. Artfully designed, beautifully executed and built to endure, Gasser chairs don’t merely perform, they dazzle.

Artisanship that runs deep in the fabric.
The beauty of a Gasser chair is more than skin deep. Look closer to discover that it runs through the entire company. From design to construction to customer service, it’s a forte that’s been 68 years in the making, and runs deep in the fabric of the company.

A Flair for Design
More than just standing out, Gasser chairs are designed to stand up to virtually anything that can be thrown at them. Made from only the highest-quality materials and built to last, Gasser chairs retain their panache long after others have fallen from grace.
 
Custom Solutions
A casino’s rooms come in all different shapes, colors and sizes, and so do Gasser seating solutions. Gasser is not one to provide cookie-cutter solutions to complex challenges. As customers’ imaginations soar, Gasser can custom-design something specifically to their needs.

Innovations from Listening
Many companies market themselves as industry leaders; Gasser Chair is one of the few that can back up that claim. From the company’s earliest days, product development and improvement have been the constant challenges. And, not surprisingly, it was simply listening to customers that provided the opportunity for many of Gasser’s successful innovations.
    
Gasser Chair Company is a family-owned business based in Youngstown, Ohio. The second and third generations of the Gasser family, teamed with some of the most skilled people in all aspects of the business, are guided by the founders’ original principles. The company proudly continues the tradition and philosophy of developing innovative solutions to customers’ seating requirements and skillfully manufacturing the finest quality seating. All of Gasser Chair’s products are designed and manufactured in Ohio, and the majority of the materials used are purchased locally, reducing Gasser’s footprint on the environment.
    
For more information, visit gasserchair.com.

Naturally Captivating Amenities

Established in 1958 with corporate headquarters in Newport Beach, California, Lifescapes International, Inc. is an internationally renowned landscape architectural design firm. Having provided landscape design for more than 15 casino resorts on the Las Vegas Strip, as well as an additional 80 casinos and resorts across the United States, Asia and Europe, Lifescapes International continues to create successful, dynamic destinations around the world.
   
For more than five decades, Lifescapes International has been a significant design influence for gaming-related properties, including Native American, commercial and riverboat gaming properties, as well as destination resorts, mixed-use developments, retail centers and entertainment-driven projects.
   
Lifescapes International completed designs for one of the Las Vegas Strip’s newest casino resort additions with the opening of Encore Beach Club in 2012. Previously, the company designed the landscape environments for Encore as well as Wynn Las Vegas for Wynn Resorts.    
   
Currently, Lifescapes International is working on Wynn Palace on the Cotai Strip, the Pechanga expansion in California and the soon-to-open Golden Nugget casino in Lake Charles, Louisiana. Other opportunities are pending in New York and Massachusetts.
   
Lifescapes International’s senior principal leadership team consists of Chief Executive Officer/FASLA Don Brinkerhoff, President/Chief Financial Officer Julie Brinkerhoff-Jacobs, Executive Vice President/General Manager Daniel Trust, Executive Senior Principal/Director of Design-Horticulture Roger Voettiner and Executive Senior Principal/Director of Design Andrew Kreft. They all work in unison to create and manage the firm’s projects, with assistance from a team of highly qualified landscape architects, project designers and a strong administrative staff.
   
“The entertainment and resort operators, including astute executives within the gaming industry, have realized for many years that stand-alone gaming activities are simply not enough to keep customers fully engaged on their properties,” Brinkerhoff-Jacobs says. “We are now working on nightclubs, pool bars, beach clubs, retail and restaurant environments so our gaming clients have other captivating amenities for their customers to enjoy during their stay.”
   
For more information, visit lifescapesintl.com.

Thinking Differently

Aleader in the national gaming and hospitality design industry, Hnedak Bobo Group has cemented its reputation as a preferred designer of dynamic casino resort destinations and is ranked as one of the top 15 hospitality design firms in the country.
    
Since its founding 35 years ago, HBG has developed a reputation for design innovation and a market-driven perspective that focuses on optimizing brand presence and operational efficiency to aid clients in differentiating in today’s increasingly competitive market. A five-time G2E Casino Design Award winner, HBG finds success by connecting its passion for the gaming, entertainment and leisure markets with its clients’ bottom-line performance. The 200-plus design and industry awards the firm has received are a testament to HBG’s dedication to responsive design solutions that drive competitive advantage.
    
HBG is known for “thinking differently” about design. The firm brings a unique perspective through its experience as developers and owners of hospitality and mixed-use developments. The firm is one of few architecture firms working in U.S. gaming and hospitality design to own, operate and develop its own four-star hotel: a highly successful Westin hotel located within a thriving entertainment district.
    
HBG is uniquely positioned as one of the largest providers of professional services in the Indian gaming industry. The firm was named National Indian Gaming Association’s Associate Member of the Year in 2012, with client relationships representing some of the most recognized tribal business enterprises across the country.
    
Recently completed Indian gaming projects include the addition of 1,000 hotel rooms and a 119,000-square-foot casino expansion at WinStar World Casino in Oklahoma for the Chickasaw Nation; and the new 64,000-square-foot Seneca Buffalo Creek Casino in New York for the Seneca Nation.
    
HBG recently broke ground on the highly anticipated West Valley Resort in Sells, Arizona for the Tohono O’odham Nation and is presently providing planning and design services to properties owned and operated by Ho-Chunk Gaming, an economic enterprise of the Ho-Chunk Nation of Wisconsin. Also breaking ground this year is HBG’s new 400-room hotel and conference facility located on the grounds of Elvis Presley’s Graceland in Memphis, Tennessee.
    
For more information, visit hbginc.com.

Mission-Critical Gaming Surveillance

A recognized leader focusing exclusively on security and surveillance consulting, design and operations for more than 30 years, M. Malia & Associates provides casino gaming customers across the globe with the ideal combination of proven experience and technological innovation.
    
This provides MMA with a unique perspective on customers’ projects, as well as their long-term security needs and objectives. More specifically, it enables MMA to deliver in-depth analysis of system design from the user’s standpoint, with pragmatic recommendations on how the latest technologies and techniques can fulfill their needs. The process creates close bonds between MMA and its clients while delivering systems that achieve the highest level of operation and functionality—on time and without exceeding established budget parameters.
    
MMA also prides itself on maintaining the most current technological capabilities available. This includes a full video conferencing suite at its U.S. office, the latest versions of design software, web-based project management systems and more. The practice of using the latest technologies to deploy the most advanced system solutions ensures that every client receives the highest-quality system design and administration services, as well as operational consulting, training and other mission-critical support services.
    
MMA works closely with engineering and management firms as well as project owners to provide consulting on surveillance, security and alarm and access control systems for the world’s biggest names in gaming, as well as myriad other business categories. High-profile gaming clients include Wynn Resorts, MGM, Seminole Hard Rock International and many others. In addition, MMA provides consultation services for hospitality, commercial, arena and government customers.
    
With close to 300 casino construction projects at more than 150 different properties to date, MMA has the industry’s greatest experience and capabilities to complete mission-critical gaming surveillance projects.
    
For more information, visit mmalia.com.

Accuracy, Integrity and Buying Power

Purchasing Management International is the leading FF&E and OS&E purchasing company in the gaming industry. With extensive experience in large luxury gaming projects, working with the leading designers, architects and owners, PMI offers owners the accuracy, integrity and buying power necessary to successfully work on the most demanding gaming projects.
    
The company has purchased and installed more than $2 billion in hotel, resort and casino furnishings, operating equipment and systems worldwide. PMI’s services include FF&E and OS&E purchasing for renovation and new construction, operating supplies purchasing and advisory services for capital budgeting, inventories and due diligence for acquisitions and valuations.
    
In Las Vegas, PMI recently completed the renovations of the 800-room Bellagio Spa Tower, the 400-room Bellagio Suites Tower and the 1,100-room Tropicana. In the past, PMI has completed major works at Caesars Palace, Trump International, MGM Grand, Harrah’s, Treasure Island, Mirage, Hard Rock and Station Casinos’ Red Rock Resort. Outside of Las Vegas, PMI has worked on casinos from the East to West Coast including Revel, Borgata, Harrah’s Cherokee, Wind Creek Casino, Wild Horse Pass Casino and Sandia Casino. PMI expertly advises Indian gaming clients, tribal associations and native nations as part of their economic development activities.
    
PMI uses a unique purchasing management system to deliver the speed and accuracy required by gaming projects. PMI’s experienced staff is the best in the industry, and has deep vendor knowledge plus the creativity to keep projects moving forward under the pressure of a gaming project’s requirements. PMI’s system of checks and balances includes a separate expediting department to control the custom approval process, project deliveries and final delivery costs. Time and again, PMI saves clients money and time.
 
PMI’s mission is to provide a selected number of clients worldwide with its proven purchasing, renovation and technical expertise at the best quality and pricing obtainable in the industry.
    
For more information, visit pmiconnect.com.