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Not a Mirage

Create an oasis in the middle of a hot, sandy, arid desert.

That was the first casino resort assignment received by Don Brinkerhoff, CEO of Lifescapes International, and his team—on one of the greatest midways in the world.

The client? Steve Wynn. The job? Unique. The challenge? Delivering an experience beyond any customer’s expectations.

Brinkerhoff’s solution? Locate a mountain topped by a “volcano” at the apex of the turn along Las Vegas Boulevard. Guests approaching from Southern California, the largest market for Vegas at that time, would be enticed to discover the unique and bold attraction, which included cascading waterfalls and a jungle of majestic palms surrounded by a lush, verdant tropical rainforest complete with animals, swimming pools and a dolphin habitat.

The result? A destination like nothing seen before in Clark County—or anywhere else. It would become the Mirage—the first casino resort to be built on the Las Vegas Strip in more than 16 years. Three decades later, it still draws millions of visitors from all over the world.

For three years, the Mirage had no competitors. Then other gaming operators, inspired by the casino’s success, built their own fully integrated resort destinations, hiring Lifescapes as the landscape architect on the vast majority of these new projects.

“Lifescapes can take a blank canvas and make something so very special out of it,” marvels Craig Cavileer, executive vice president of Majestic Realty Co. and CEO of its Silverton Casino Lodge in Las Vegas, a property that has undergone more than $250 million in renovation and expansion.

 

Loving the Landscape

Lifescapes’ laser-like focus on creating financially successful landscape destinations to boost the owners’ bottom line—and extend the customers’ stay—has been at the heart of the firm’s business model since its inception six decades ago.

Working in collaboration with developers, operators, architects and consultants, Lifescapes’ team has created memorable, iconic landscape environments at more than 15 casino resorts on the Las Vegas Strip alone—and at 40 more across the country and around the world. The firm’s impressive portfolio has one thing in common: spectacular garden destinations.

Facilitating the owner’s vision requires commitment and participation by the entire development team. This requirement is a Lifescapes International prerequisite.

In addition to being beautiful and drawing multitudes of visitors, Lifescapes creations also produce additional income streams for their clients.

“Don and Lifescapes showed that landscape architecture can be an attraction that can power up the revenue at many businesses,” says Paul Steelman, CEO of Las Vegas-based Steelman Partners, who has worked closely with Lifescapes on numerous projects over the years.

Brinkerhoff’s substantial contributions and innovations in the gaming industry have been recognized by the American Gaming Association, which in 2016 inducted him into the AGA Hall of Fame—the first landscape designer ever so honored. The Hall of Fame honors achievements in gaming industry leadership and entertainment; investiture is the highest respect accorded by the gaming entertainment industry.

At his induction, Brinkerhoff recognized members of his senior executive team, who worked side by side with him for four decades, and for the last decade have been successfully leading the company.

The induction was a well-deserved accolade for Brinkerhoff and his late wife, Barbara, who started Lifescapes in their bedroom with one drafting table in the corner and four small children causing havoc throughout the house. Don was the trained landscape architect. Barbara was equally creative with floral and planting design, as well as managing the business and the family.

Barbara quickly gained an international reputation for incorporating lush gardens with a cacophony of color and texture complementing Don’s design approach and philosophy.

Noted international real estate developer Rick Caruso stayed at Bellagio—which has another iconic garden destination designed by Lifescapes International—and was so captivated by the property’s Italianesque beauty that he tracked down Lifescapes and asked the team to design a “garden that happened to have retail in it.”

That project would become known as the Grove—one of the top retail properties in the country, winning coveted Project of the Year Awards from both ICSC and the Urban Land Institute. The Grove, which receives an average of 49,000 daily visitors (more than Disneyland), is well-known for its inviting ambiance and high-caliber retail offerings.

“Barbara was one of the greatest landscape artists with whom I ever had the pleasure of working,” Caruso says. “She brought an incredible amount of energy to the project, which was an essential component in creating the destination retail environment.”

 

Vegas Versions

With its innovations and beautiful gardens, Lifescapes simply changed the realm of landscape architecture, says Leonard Bergman, president of BWA, a world-class architectural and interior design firm based in Las Vegas that has completed major projects for Caesars Palace, Hard Rock and Paris Las Vegas, among others.

“Lifescapes considers the human emotional response first, rather than what plants to select and place,” says Bergman. “They are one of the most creative design firms ever.”

Lifescapes’ credo is simple: “We create gardens people love.”

That’s an understatement. Lifescapes goes above and beyond the usual scope of the job, and is adamant about creating the best environment possible. Bhavna M. Mistry, formerly affiliated with Caesars Entertainment Corp.,

recalls working with Brinkerhoff and Lifescapes when Harrah’s—now Caesars Entertainment—was building its first 27-story tower at the edge of New Orleans’ historical district.

“It was a street that we really wanted to be like no other in New Orleans,” she recalls. “I wanted it to become a destination street, where people felt like they were transported to Europe.”

Brinkerhoff and the Lifescapes team knew that covering the street with asphalt wouldn’t deliver a correct sense of place. They recommended granite pavers instead—which were more expensive.

“Don and his team were right and Harrah’s understood Don’s thinking,” Mistry recalls. “In the end, Lifescapes created this wonderful European street with beautiful sidewalks and large, striking Japanese yews. The street is so beautiful that when there is a major sporting event in New Orleans, the television networks often use it as a background for broadcasting. It’s become a wedding destination, too. It shows you the power of good design—the extraordinary and the ordinary—which is why you hire someone like Lifescapes for these kinds of ideas. Putting in pavers was absolutely the right decision.”

Working hand-in-hand with clients like Caesars is a hallmark of Lifescapes’ approach.

“You need to listen attentively, work expeditiously, interact skillfully and present confidently,” says Andrew Kreft, Lifescapes’ director of design. “The active participation during the early concept phase is crucial to developing a collaborative relationship with the client, as well the rest of the design team. It’s important to understand that everyone is integral and essential to the process. This consensus-based design approach allows for evolutionary growth from the original vision and helps us all to guide and articulate the design direction.”

Over the last three decades, Lifescapes has worked with major casino industry property owners and operators including Golden Nugget Resorts, the Genting Group, Mirage Resorts, Bally’s, Pinnacle Entertainment, Diamond Resorts International, Boyd Gaming, MGM Resorts International, Caesars Entertainment Corp., Las Vegas Sands Corp., Station Casinos and others.

Lifescapes also designed the iconic 4.5-mile Las Vegas Boulevard National Scenic Byway for Clark County, encouraging all property owners’ participation starting with the early concept phases. The investment in the Las Vegas Strip is seamless and well integrated, a benefit of involving all stakeholders from the beginning.

 

Building a Reputation

Working in an international tourist destination like Las Vegas benefited Lifescapes in other ways. Visitors saw Lifescapes’ work in the city, and the firm soon began designing numerous luxuriant gardens for clients in the Far East and elsewhere. That resulted in Lifescapes working on large-scale hotels, residential communities and mixed-use projects in more than 20 cities in the People’s Republic of China. Most of the developments are similar to projects in Las Vegas; Lifescapes has become the go-to expert for designing gardens atop subterranean parking structures.

With the expansion of gaming in Macau, Las Vegas Sands Corp. hired Lifescapes International to provide landscape design services for the Venetian (the firm also worked on Sands’ Venetian and Palazzo properties in Las Vegas) and the Four Seasons Macau, with Wynn Resorts bringing the firm on to work on the Wynn Cotai Palace, and MGM asking Lifescapes to help with its property in Cotai.

Other work followed, including the Paradise City Integrated Resort and Casino in South Korea for Paradise Hotels/Sega Sammy Holdings. The development opened in May 2017.

Lifescapes International has worked with notable architectural firms including Bergman Walls & Associates, Cuningham Group, Delawie Architects & Planners, Friedmutter Group, Gensler, Klai Juba, KGA Architecture, Paul Steelman Partners, SOSH Architects and others.

The firm continues to innovate. Lifescapes was one of the first, if not the first, to see the added profit potential of expansive water activities, says Joe Emanuele, senior vice president of design and construction for Hard Rock International in Orlando, who was introduced to Lifescapes when he was working in Las Vegas for the Friedmutter Group.

“I collaborated with Don and his team on the Pool at Harrah’s in Atlantic City, which was a game-changer,” Emanuele recalls. “It was this beautiful dome and pool. Lifescapes created a striking environment that even today is quite amazing—a tropical environment indoors that can be enjoyed year-round. Nothing like that had been created of that magnitude before. Lifescapes built a model of the entire pool and dome. The project instantly became an amazing attraction for that property and for Atlantic City.”

Lifescapes also created iconic landscapes in Atlantic City for the Borgata, the Water Club, Harrah’s and Bally’s Wild Wild West.

“The inclement weather made it necessary to bring the outside in,” explains Roger Voettiner, senior executive and vice president of design for the firm. “We designed enclosed pools and a VIP club pool with exotic interior planting, which included the use of large tropical trees and palms procured from Florida. The concept of expanding the use of the pool area for other events during evening hours soon became a popular and profitable trend across the country.”

Building on those ideas, Lifescapes designed Tao Beach at the Venetian for Las Vegas Sands, Encore Beach Club (with Roger Thomas of Wynn Design and Development) at Encore and numerous other water activities at other casino resort properties including Downtown Las Vegas, Lake Charles and Baton Rouge, Louisiana, among others. These “party pools” continue to evolve, with many new water activities offered in such places as Station Casinos’ Palms.

At the same time, the firm continues working on new casino projects nationally and internationally, including Wilton Rancheria Elk Grove Resort near Sacramento, California, with Boyd Gaming, and several other Native American projects and casino resorts in the U.S. and overseas.

One of the reasons the firm has been successful around the world is its keen knowledge of quality plant materials, which is essential to creating unique landscape environments. Lifescapes works diligently with clients to understand their preferences as well as their exclusions—a key factor in working on the $300 million expansion of the Pechanga Resort & Casino in Temecula, California.

“Pechanga wanted us to use a variety of oak trees on the project because they are considered sacred, heritage trees to the Pechanga community,” says Julie Brinkerhoff-Jacobs, president and CFO of Lifescapes. “The acorns from oak trees have been essential sustenance for them since early times in California. Pechanga also wanted us to include a majority of drought-tolerant, desert-sensitive plant materials because it wanted the property to reflect its commitment to having at least a 60 percent to 75 percent sustainable landscape palette.”

Lifescapes, in collaboration with Delawie Architects and Planners, also created the casino’s 4.5-acre water complex, which features a drought-tolerant roof garden, five pools, four spas, a beach-entry family pool with two water slides and a splash pad, and an outdoor cafe.

“The main pool is 7,600 square feet and features a swim-up bar with 18 submerged stools,” says Alvaro Amador, senior principal/project designer at Lifescapes. “There is also a ‘Baja ledge’ allowing guests a chance to wade in shallow water or dangle their legs over the edge or relax in one of the ‘floating’ daybeds.”

 

Garden Party

Through the years, Lifescapes has become synonymous with exquisite gardens. The firm’s secret: it “reinvents” simplicity through the use of color, volumes and depth, explains Davide Padoa, CEO of Design International, a London-based architecture firm with offices worldwide.

“Lifescapes works with these three aspects in mind, thereby creating a lot of layers in the picture,” says Padoa. “You always have a feeling of being immersed into deep spaces which are full of surprises—even if the area is very small. They know how to apply it very well, and they are not afraid of using a lot of color, so that transforms the project into a very natural, very mature environment. Once finished, it looks like it’s been there forever, but creatively curated at the same time.

“This is what I love about their designs. Lifescapes’ designs are eternal, beautiful, never trendy and always authentic.”

Such authenticity was one of the reasons global real estate giant Tishman Speyer asked Lifescapes to work its magic on the Channel Gardens at Rockefeller Center in New York City. Tishman was impressed by Lifescapes’ floral settings at the Bellagio’s Conservatory.

“The Channel Gardens feature six historic pools—each with a large fountainhead sculpture, designed by Rene Paul Chambellan,” says Dan Trust, ASLA and senior executive and COO of Lifescapes. “This is our third year designing themed garden displays around (and sometimes covering) the granite pools and fountains that are changed out throughout the year. It’s the perfect canvas for our team to create exceptional settings to delight and surprise guests. We are honored to be part of this unique and challenging project in New York City.”

Unlike at the Bellagio Conservatory, when Lifescapes had two to three days to swap out the gardens, the time frame is literally overnight at the Channel Gardens.

“When we change the gardens, we have from 9 o’clock in the evening until 6 o’clock the following morning to take away the previous garden and reassemble the new one,” says Adam Kober, Lifescapes principal and project designer. “It can be quite a puzzle. Precise timing is crucial as we must temporarily shut down a lane of Fifth Avenue. We work closely with Tishman Speyer’s garden crew to pull it all off successfully.”

Lifescapes has been wildly successful over the past six decades by adhering to the basics. Lifescapes brought back the heart and soul of the community by providing “destinations within a destination”—an active gathering place that goes back to the Souk in Byzantine, the Agora in Greece, and the Forum in Rome.

The firm incorporates into their designs—with, of course, much newer technology—a gathering place where the community interacts, something many real estate developers feel has been neglected for far too long.

“The key to creating successful outdoor landscape environments is making them interactive, experiential and beautiful—not just a static vision, but a vibrant place that welcomes you, energizes you and engages you,” emphasizes Brinkerhoff-Jacobs. “What’s unique about Lifescapes is that we know how to create a beautiful space that draws people in to have a meaningful, long-lasting memory—one that’s being made at the moment people are experiencing it, and actively immersed within it.

“For us, it all started in Las Vegas with the Mirage. Luckily, some things really shouldn’t—and haven’t—just stayed in Las Vegas!”

First of its Kind

South Bend, Indiana is most famous as home of one of the

legendary universities in the U.S., Notre Dame. From the Touchdown Jesus mural near the stadium to the Golden Dome, Notre Dame has been the focal point of South Bend for generations.

Now South Bend has another focal point: the first tribal casino in the state of Indiana. The Pokagon Band of Potawatomi Indians operates several casinos in Michigan and has roots in Indiana. After going through the “land-into-trust” process, it built an extraordinary casino in South Bend.

As an extension of the Four Winds brand, the South Bend property opened to the public in January. As with the other Four Winds properties, it integrates tribal symbolism into the guest experience with tailored elements that relate to the South Bend market.

“Over the past 10 years, architects and interior designers at HBG Design have built an ongoing relationship with the Pokagon Band and Four Winds in Michigan and Indiana,” says Paul Bell, project manager and principal at HBG. “Our team has worked to strategically enhance the design quality and aesthetic over their four-property, now multi-state, brand.”

Designers helped the brand evolve from very traditional to more transitional in design, in part to appeal to broader guest demographics. Within a high-contrast, contemporary aesthetic, unique tribal motifs are showpiece

elements balanced proportionately with rich, dark wood tones, geometric

ceiling patterns, a sophisticated palette of tile, stone and wooden finishes, leather-look upholstery and intricate flooring patterns that relate to aspects of tribal heritage.

“The Pokagon call South Bend ‘Ribbontown,’” says Nathan Peak, lead architectural designer and principal at HBG Design. “Known for arts and crafts, tribal symbolism is connected to unique patterns and artwork as well as the tribe’s original location on the river and water.”

A standout for the 175,000-square-foot South Bend property is the large dramatic rotunda entry, which connects key amenities within: the 1,800-slot casino with a dedicated 40-machine non-smoking area; a casino center bar; retail space; a coffee shop; and four new dining experiences, including Copper Rock Steakhouse, the Buffet,

Kankakee Grille and Timbers.

The Potawatomi consider copper a sacred healing metal and the Pokagon are descendants of the Copper Culture people, an ancient indigenous tradition and lifeway of early inhabitants of

northern Michigan and Wisconsin. Ancestors fashioned copper found in this Great Lakes region into tools, adornments and weapons. Modern Pokagons value copper still, especially as vessels for life-giving water in ceremonies.

Two found “float copper” rocks from Michigan’s Northern Peninsula were installed at the entrance of the Copper Rock Steakhouse. Each is well over 11,000 years old, and the two weigh five tons combined. The largest, placed within a dedicated niche at the steakhouse entry façade, stands more than 10 feet high and 5 feet wide. The smaller rock was placed in the main dining room of Copper Rock Steakhouse. Roughly 3,500 pounds, this specimen is roughly 4 feet tall and 3 feet wide.

OWNER: Pokagon Band of Potawatomi Indians
ARCHITECT: HBG Design
BUILDER:  F.A. Wilhelm of Indianapolis
FEATURES: 175,000 square feet of overall space, 1,800 Class II slot machines, four restaurants, three bars and 4,500 parking spaces

Rollin’ on the River

Evansville, Indiana has 50 million reasons for excitement—in the state’s first land-based casino, a $50 million development that opened in October.

Orchestrated by SOSH Architects and Hafer Design, Tropicana Evansville showcases Evansville’s scenic location on the Ohio River at the juncture of Indiana, Illinois and Kentucky. Three states within short distance of one new gaming facility? Geographically, that’s triple 7s.

The project, which replaced Tropicana’s riverboat casino, not only fit market needs and anticipated future growth, but is designed to transform the city by drawing customers from surrounding states, enhancing revenues and bolstering the local tax base.

Revenues were reported at $15.7 million in March compared to $11.6 million for the same month last year. The successful expansion played a big role.

Tropicana’s 75,000-square-foot entertainment development includes a single-level 45,000-square-foot gaming floor, two new restaurants and an ultra-modern live entertainment lounge called 421. Havana-inspired colors, textures and other visual cues were woven into the design in keeping with Tropicana’s brand.

Gaming elements include 1,175 slot machines and more than 30 table games including blackjack, roulette and craps. The poker room and high-limit room became instant attractions. Live monthly tournaments include Top 3 Blackjack, Bad Beat Jackpots, Craps, High Card Flush, Mini Baccarat, Mississippi Stud, Omaha, Roulette, Texas Hold’em and Three-Card Poker. The high-limit room features high-limit blackjack and mini-baccarat with the Dragon Bonus side bet.

The casino exterior features more than 38,800 color-changing LED lights for a three-dimensional facade that engages and entertains guests. Interior wall-mounted LED video ribbons also enhance the atmosphere.

Accommodations include the on-site Evansville Hotel and boutique LeMerigot Hotel, and 10 suites with spacious living and dining areas, master bedrooms and spa tubs.

In April, the company agreed to sell Tropicana’s real estate to Gaming and Leisure Properties Inc. and merge its gaming and hotel operations into Eldorado Resorts, Inc. The $1.85 billion deal is scheduled to close in the second half of this year.

OWNER: Eldorado Resorts (pending)
ARCHITECTS: SOSH Architects and Hafer Design
FEATURES: Indiana’s first land-based casino
INVESTMENT: $50 million

 

Refined Rustic

In the hyper-competitive Oklahoma gaming market, tribal casinos must take different approaches to attract and retain loyal customers. The Choctaw Nation of Oklahoma is well aware of this. Whenever it opens up or renovates a property, it adds non-gaming amenities that the competition lacks.

HBG Design’s architecture and interior design team worked with the Choctaw Nation on key improvements to the existing operation, with goals of alleviating traffic flow challenges. They added a new 96-room hotel tower with 23 luxury suites, an expanded pool and bar/lounge environment, new and expanded food and beverage venues, and new gaming amenities.

The Choctaw Casino Resort in Grant, Oklahoma is a great example of the upgrades the nation insists upon. With architectural duties handled by HBG, it coined the term “refined rustic” to explain the design approach. At once contemporary, edgy and rustic in its interpretation, the concept builds on the Choctaw brand’s warm color palette as well as the existing property’s affinity for transitional styling, natural textures and materials, wood tones and wooden trim. Designers worked to enhance the materials currently in use, while introducing several new surprises involving unique textures and distinctive detailing.

They drew inspiration from the surrounding Oklahoma landscape: tall, tan grain stalks blowing in the fields, the vast open sky above and a deep contrast of colors all helping to inform the palette. Designers were especially taken with the shape and texture of the area’s weather worn grain silos. These aged structures have a timeless, iconic aesthetic that combines wood and metal in a multitude of patterns, textures and patinas. It is this raw materiality within a distinctive contemporary form that designers have crafted to create visual interest and consistency between new and existing building elements.

Continuity of the “Choctaw red” color accents further solidifies the expansion design within the context of the existing property and serve to reinforce the brand.

OWNER: Choctaw Nation of Oklahoma
ARCHITECT: HBG Design
FEATURES: 96 rooms, expanded pool, additional F&B options
INVESTMENT: $50 million

Back to the Future

At the midpoint of the 20th century, New York’s Catskills Mountains were considered among the chicest and most desirable of vacation destinations. Dozens of five-star hotels and resorts dotted the smallish peaks and valleys, providing a welcome getaway for the millions who inhabited America’s largest city at that time, New York City. During the summer, a short train ride or bus trip transported visitors from the steamy city to the cool breezes of the mountains. Gambling may not have been a legal activity, but it was certainly one of the amenities offered at the mountain palaces and surrounding properties.

The Concord was a premier hotel of the region, featuring 1,500 rooms and a dining room that sat 3,000. But its mid-century heyday wound down; it closed in 1998, and was demolished soon after.

It took a few years, but like a phoenix rising from the rubble, Resorts World Catskills (RWC) made its debut in February 2018. It may replicate the success of the Concord at its height—complete, this time, with legal gambling.

The last of four “northern tier” casinos to open in the last two years, RWC has the most going for it. Only 90 minutes from New York City, it has more amenities than the other Empire State

gaming halls. With almost 100,000 square feet of gaming (out of a total property square footage of 1.6 million), gamblers can enjoy the latest slot machines, table games and a poker room.

The 332 room all-suite hotel has already turned heads for its in-room amenities and contemporary style.

The best part of RWC is that it will eventually be part of a vast entertainment complex with a water park, additional food and beverage outlets and more accommodations.

The Concord’s legendary golf course, the Monster, will also be revived in a new Rees Jones design. The Monster was often rated in Golf Digest’s list of the Top 100 American Golf Courses.

Entertainment was long a staple of the Concord—as in other “Borsht Belt” hotels—and RWC is restoring that crown as well. Singers, bands and comedians—including Jerry Seinfeld at the grand opening—will make RWC the entertainment capital of the Catskills once again.

Celebrity chefs like Scott Conant and others will resurrect the dining elegance once experienced only at the Concord. Along with Conant’s Cellaio, RWC offers two Asian-themed restaurants, two sports bars, a diner, the Food Hall—RWC’s buffet—and several other options.

It’s only the beginning in this magical part of the country, with possibilities and plans just ready to happen.

OWNER: Empire Resorts
ARCHITECT: JCJ Architecture
FEATURES: 332 suites, 2 pools, 2 fitness centers, 100,000-square-foot casino
INVESTMENT: $900 million

Pool Paradise

The $300 million expansion project completed this spring at Pechanga Resort & Casino has many elements: a new 14-story AAA Four Diamond hotel tower with 568 rooms and suites; 67,000 square feet of event space; a luxury two-story spa and salon with 17 treatment rooms and a fitness center.

The new hotel tower is made up of two buildings near the Journey at Pechanga golf course, and its rooms and suites include amenities such as large-screen TVs with HDMI outlets, floor-to-ceiling windows and native decor.

The new convention and meeting space will serve a rising meetings business at Pechanga, California’s largest Native American resort.

But the heart of the expansion is the new 4.5-acre pool complex, a vacation-style attraction made up of eight pools—five swimming pools and three smaller pools, with four whirlpool spas—one with a natural rock waterfall feature—a drought-tolerant roof garden, a family pool and an outdoor cafe.

The central pool covers 7,600 square feet and features a swim-up bar with underwater seating and a Baja ledge for chaises and daybeds that skim the water. The family pool (2,400 square feet) features two twisting water slides that splash guests into a beach-entry pool. Next to the pool is a large run-through sprinkler feature.

There also is a 1,200-square-foot “VIP Pool” and two other small soaking pools.

The new area, called the Cove, includes a large, grassy field used as an outdoor concert and event center.

The waterfall feature was created by Lifescapes International, a landscape architect with its signature all over the pool complex. Lifescapes was part of a design team led by San Diego-based Delawie Architects, the original designers of the Pechanga resort. Lifescapes, based in Newport, California, was selected as the pool-area landscape architect.

The firm has designed iconic landscapes at resorts such as the Bellagio, Wynn and Venetian in Las Vegas. This was Lifescapes’ first project with Pechanga Resort, owned by the Pechanga Band of Luiseño Mission Indians.

Lifescapes created an outdoor atmosphere surrounding the pools and central bar area. The landscape is dotted with a variety of oak trees, considered sacred to the Pechanga community. The project also features mostly drought-tolerant, desert-sensitive plant materials, reflecting the tribe’s commitment to sustainable landscaping.

Finally, an indoor/outdoor restaurant and bar serves poolside dining in an area that is already one of the highlights of the property.

Tutor-Perini was brought on as the project’s builder. Cleo Design was tasked with all interior designs of the new spaces.

OWNER: Pechanga Band of Luiseño Mission Indians
ARCHITECT: Delawie Architects and Planners
LANDSCAPE ARCHITECT: Lifescapes International, Inc.
INTERIORS: Cleo Design
CONSTRUCTION CONTRACTOR: Tutor-Perini
INVESTMENT: $300 million

A Change in the Winds

The Angel of the Winds Casino in Arlington, Washington, located in the Seattle metro area, recently undertook the largest expansion in its history.

Representing a $64 million investment by the state’s Stillaguamish Tribe of Indians, the expansion—on the drawing board since 2016—will add 300,000 square feet to the property, including a parking garage for up to 575 vehicles, space for up to 300 new slot machines and 16 gaming tables, a 200-seat buffet and an upscale steakhouse called Whiskey Prime.

To maximize revenues, a new 750-capacity, 8,500-square-foot multi-purpose entertainment facility will house concerts, performances, conferences and private events. The expansion also will add a 12-lane, 8,500-square-foot bowling alley.

The project, which broke ground in January, is scheduled to be complete next summer and create new jobs at least 150 people, tribal officials said. It’s the second major expansion at Angel of the Winds, which opened in October 2004 and commissioned a $27 million addition including a luxury hotel 10 years later.

Brett Ewing, principal architect with the Cuningham Group, which designed the expansion, said the Angel of the Winds’ slogan—“The World’s Friendliest Casino”—is “very true.”

Speaking at the groundbreaking ceremony, Ewing noted, “The service here is the reason you’re successful. It’s not necessarily bricks and mortar. It’s the staff that you have, and it starts from the top and works its way down.”

Not to downplay the bricks and mortar, and a design that blends the natural with the nouveau. According to the architect, the look of the addition takes its cues from organic forms in the Washington landscape and uses modern details for balance. The main casino design creates a dynamic guest experience with sweeping pathways and ceiling elements. The food venues complement the casino and

provide a diverse offering of spaces. The entertainment block channels a “Rock, Roll & Bowl” atmosphere with dramatic lighting and bold colors.

As construction continues at the site, crews labor under a banner that promises “A Change is in the Winds.”

“Angel of the Winds is proud to be the entertainment destination for so many here in the Pacific Northwest and for travelers from around the world,” said

General Manager Travis O’Neil. “This expansion will allow us to add a new level of excitement for our customers through unique amenities, while still maintaining our warm and welcoming atmosphere.”

OWNER: Stillaguamish Tribe of Indians
ARCHITECT: Cuningham Group
CONTRACTOR: Swinerton Builders
SITE WORK: SCI Infrastructure
INVESTMENT: $60 million

History Repeats Itself

How do you say excitement?

MGM Resorts International can count the ways—first, by opening MGM Springfield ahead of schedule, then by becoming a presence in its Massachusetts home.

The colossal $960 million resort, which covers three city blocks in downtown Springfield, was originally set to launch in September. That debut was then pushed up to August 18.

Igniting a cultural and economic renaissance in the historic New England city, the approximately 2 million-square-foot development, combining new construction with revived historic buildings, offers more than 125,000 square feet of gaming space, a 250-room boutique hotel on Main Street, superior spa services, inspired dining and diverse retail. MGM Springfield also features a

luxury cinema, high-energy bowling complex, seasonal skating rink and outdoor marketplace displaying local art, events and talent.

Employment creates more excitement. MGM has pledged to create 3,000 jobs, with 35 percent of workers drawn from Springfield and 90 percent from the region. That boosts local tax revenue.

The property also salutes the past. The reimagined architecture will include whimsical design elements with tributes to local denizens Dr. Seuss and Emily Dickinson, among others. Historical reminders like a 1925 Edison-Western Union Stock Ticker, a 1915 Springfield-made Telegraphone and an 1895 Edison Home Phonograph will be on display. The company will restore the United Electric lobby with its terrazzo floors, marbled walls and stained-glass dome.

The Friedmutter Group of Las Vegas served as the architect, overseeing the master plan, exterior design, the design of the casino floor and all nightlife and bar spaces. L.A.-based Avenue Interior Design oversaw the development of the hotel lobby and an onsite Italian restaurant, using a palette of warm reds with industrial wood and metal touches. Other details recalling Springfield’s industrial history include exposed concrete-planked ceilings.

Bringing more community attractions was important to MGM Resorts, so a Regal Cinema will bring back movies. An arcade and bowling alley will complement TopGolf Swing Suites, the latest in virtual golf. The South End Market, a shopping mall with more than 40 tenants, will return retail to Springfield. MGM is also working with local attractions such as the Basketball Hall of Fame to spread the wealth through the region. Along with a world-class art collection, MGM is likely to quickly become the biggest attraction in Springfield.

OWNER: MGM Resorts
ARCHITECT: Friedmutter Group
FEATURES: 252 suites, 2,500 slots, 94 table games
INVESTMENT: $960 million

The Bold & the Beautiful

Depending on your frame of reference, Morpheus is the Greek god of dreams or an action star in the Matrix movie franchise. Either way, the heroic name fits Macau’s newest and most startling hotel tower.

Designed by the late Dame Zaha Hadid in one of the final projects of her career, the futuristic 42-story hotel opened at City of Dreams Macau, a Melco Resorts & Entertainment property, on June 15.

Macau’s latest landmark is unlike any other, and literally turns architecture inside out with its extraordinary steel exoskeleton. The hotel’s massive double towers are joined by curved bridges designed to create “voids” that let the natural light stream in, says ZHA Project Director Viviana Muscettola.

Exterior steel ribbons hug the building, limiting the need for supporting columns within, and allowing for dramatically scaled interior spaces. The structure, equipped with a dozen high-speed glass elevators, was inspired by traditional Chinese jade carving techniques capable of rendering hard minerals into fluid-looking forms.

Muscettola calls the unexpected design approach “a jump into the unknown” that “makes no reference to traditional architectural typologies.”

With more than 770 elegant rooms, suites and villas, the hotel—yes, it’s named for the Greek god, not the superhero—will target premium-mass customers who spend freely at Macau’s casinos without the need for junket investors.

An entire floor is devoted to fine dining, with two restaurants from acclaimed Chef Alain Ducasse of Monaco; a pâtissierie from Pierre Hermé, “the Picasso of pastry;” and a Chinese fine dining establishment, Yi, located in the hotel’s Sky Bridge.

Morpheus also offers a modern art gallery on the 23rd floor; a rooftop sky pool, with 360-degree views of the glittering Cotai Strip; a deluxe spa; and a 12,000-square-foot

luxury retail area. VIP guests may call on dedicated personal butlers, 24 hours a day. The property, targeted to the elite premium-mass customer, also offers 40 gaming tables.

In 2012, when the hotel project was in its infancy, Melco Chairman and CEO Lawrence Ho said he wanted “the most iconic architect” to create something “just insane” at City of Dreams. Hadid, the first woman ever to win the prestigious Pritzker Prize for architecture, certainly delivered.

“Morpheus is truly an architectural icon, not just for Macau but for Asia,” said Ho at the hotel’s grand opening. “We wanted to send a love letter to China and Macau, given all the support and the great business and relationships we’ve had over the years.”

Due to a 3 percent cap on new gaming tables in the jurisdiction, Melco reallocated 40 tables to Morpheus for the hotel’s debut. Even without new gaming capacity, Morpheus could still contribute up to 40 percent in revenue growth for City of Dreams, according to analyst Grant Govertsen of Union Gaming Asia Securities Ltd.

Ho feels certain that the resort will get additional tables in 2019. “We have a great relationship with the Macau government. We’re confident.”

As Dame Hadid’s only Macau project—it was completed after her death in 2016—Morpheus will stand as a bold tribute to her vision, and Melco’s.

OWNER: Melco Entertainment
ARCHITECT: Zaha Hadid Architects
DESIGNERS: Zaha Hadid and Patrik Schumacher
EXECUTIVE ARCHITECT: Leigh & Orange of Hong Kong
INTERIOR DESIGN: Remedios Studio of Hong Kong
ACCOMMODATIONS: 591 rooms, 181 suites and nine villas
INVESTMENT: $1.1 billion

Filling in the Blanks

In a bygone era, the stereotypical casino was a windowless box with no clocks, no natural light and a maze-like interior, designed to capture guests and keep them at the slots or tables until their pockets contained nothing but lint. Fairly or unfairly, in those days casinos were sometimes compared to mousetraps.

What a difference a few decades make. This is the age of the integrated resort—a less-than-sexy label with a powerful meaning. As the term suggests, these resorts integrate gaming with scores of other entertaining diversions: day clubs and nightclubs, bowling and golf, water parks and theme parks, manmade beaches, swim-up bars and so-called “experiential” attractions, as well as dining and retail, spas and pools, wonderful accommodations and other amenities that help to keep the customer satisfied, gratified and eager to return.

In short, it’s not about capturing your guests, but captivating them.

Think of Casino Style as your vision board, with plenty of ideas to help you up your game, mine more value from existing guests, entice new ones and operate at peak efficiency (without sacrificing the fabulous).

In a feature on so-called “super amenities,” Michael Vanaskie explains how these non-gaming attractions dazzle customers of all generations and entertainment persuasions.

Dave Bontempo writes about robotic drink machines, which eliminate spillage and over-pours and the revenue that goes down the drain with them (unlike other automated gizmos, they won’t eliminate server jobs, and in fact may boost gratuities).

In Frank Legato’s piece on revenue management, the experts share how to truly keep tabs on customer spend—not just to maximize their value, but also to boost customer service.

Bill Sokolic contributes an excellent feature on how to get your fair share of trade shows, conventions and meetings, an increasingly important business segment.

Want to know about the latest food trends? Our experts define the fast-casual movement, and comedian George Lopez talks about opening his first restaurant, Chingon Kitchen, at a Southern California casino.

Mike Sheridan profiles Lifescapes International founder Don Brinkerhoff, the man who created the first oasis in the desert for Steve Wynn, broke the rules of landscape design, and made up some new ones that endure to this day.

In these pages, you’ll also learn what goes into the design and manufacture of a comfy chair, and why ergonomics matters, not only in the cubicle but on the casino floor.

Be sure to check out Dike Bacon’s column, in which the HBG designer shares how “healthy” guest rooms, abundant gardens and Outward Bound-style adventures work together (often subliminally) to create a happier guest. And Carl Long of PMI crunches the numbers about savvy FF&E purchasing.

Finally, Casino Style Publisher Roger Gros weighs in on the increasingly critical matter of security in the casino realm, how to keep our customers and staffers safe and our assets free from harm.

We live in an era of rapidly changing, often baffling technologies and tons of new competition (including the digital variety). For all the challenges, there may be no better time to be in this business, which has shifted from gaming-centric to “gaming and…” whatever else your customers want.

They’ll fill in the blanks. It’s up to you to deliver. Please share your success stories with us.

Elvis Will Never Leave the Building

Elvis Presley’s first Las Vegas performance was a bust. He was a 21-year-old singer on his first national tour. He spent a week in Vegas in 1956, billed as the “Atomic-Powered Singer.” (Seems everything was atomic-powered in Vegas in those days.) But his raw virtuosity was lost on the audience and he was panned in the local media.

Bill Willard, a writer for the Las Vegas Sun, summed it up: “For the teen-agers, the long, tall Memphis lad is a whiz; for the average Vegas spender or showgoer, a bore. His musical sound with a combo of three is uncouth, matching to a great extent the lyric content of his nonsensical songs.”

Thirteen years later Elvis returned to Vegas to shoot a movie with Ann-Margret called Viva Las Vegas, which includes a song of the same name that is often noted as the city’s theme song. The movie was a huge success and began Elvis’ close relationship with the city.

But it wasn’t until 1969 that the images became synonymous. He was signed to appear at Kirk Kerkorian’s International Hotel (later the Las Vegas Hilton). Over the next seven years, he put on 837 sold-out performances in front of 2.5 million people. More people saw Elvis perform at the International/Hilton than anywhere else in the world.

It wasn’t just a show, however—it was an experience. A $17.50 ticket got you a steak or a lobster dinner, and slipping the maitre’d $50 or $100 got you seats down front. Elvis himself had an ongoing party in his suite high atop the International. Visiting musicians would gather with him and sing until the sun came up.

Las Vegas was the last place to host a performance by Elvis. He was scheduled to perform again at the Hilton in 1977, but his life was cut short by his untimely death on August 16 of that year.

But Elvis lives on in Las Vegas. Just last year, the former Riviera Boulevard, connecting the Strip with the Westgate Hotel (the new name of the International/Hilton), was renamed “Elvis Presley Boulevard.” Just days before that, however, the Westgate was forced to close its exhibit, “Graceland Presents: Elvis the Exhibition” due to a dispute with the presenting company. In the meantime, a treasure trove of memorabilia—stage outfits, jewelry and letters, among other artifacts from the career, home and wedding of Elvis—are stored away while the matter is being adjudicated.

But you can still find tributes to Elvis on every corner in Las Vegas. Residents of the city are surprised to find themselves in checkout lines in the grocery stores behind Elvis impersonators. The spirit of Elvis lives on in Las Vegas.

Point-of-Sale Mobility

Casinos looking to take their POS mobile should get their hands on full-featured mobile POS experience—InfoGenesis Flex by Agilysys.

Entertainment facilities are under pressure to differentiate their guest service from that of competitors. And guest expectations continue to increase with a growing population that demands greater convenience. In fact, according to a recent Forrester Research report, consumers will own 257 million smartphones and 126 million tablets by 2018. And that’s just in the U.S.

Serving this population in a more meaningful and quicker fashion is where InfoGenesis Flex shines. Whether they accommodate dozens of guests or thousands, businesses succeed when they appreciate the value of every single relationship. POS mobility helps forge those lasting guest relationships.

Let InfoGenesis Flex, the leader in POS mobility, do all the work:

• Boost guest spending with mobile tablets that facilitate order placement and payment acceptance. Servers are available to satisfy guests’ immediate requests while providing faster service.

• Accommodate more guests by augmenting stationary terminals with mobile alternatives that use the same unlimited POS functionality. With broad temperature tolerance, drop- and shock-resistance and long battery life, taking more orders is easy.

• Count on unprecedented payment security with PCI-validated P2PE (point-to-point encryption) when integrated with rGuest Pay.

• Enjoy 24/7 access to advanced support from an established industry leader with a reputation for quality and a proven track record of exceptional customer service.

For more information about InfoGenesis Flex, email sales@agilysys.com or call 877-369-6208.

Look Sharp

From cashiers to cocktail servers, bell captains to baccarat dealers, casino employees are the front line of the property—the first to greet guests and the last to bid them farewell. That’s why it’s so important that they look and feel great in attire that’s stylish, flattering and functional.

For more than 25 years, Cintas Corp. has been getting employees “Ready for the Workday” at MGM Las Vegas, Bellagio, Foxwoods, Mohegan Sun and other resorts.

Cintas collaborates with each client to select the perfect uniform cut, color and fabric. The reception has been enthusiastic. Cintas consistently is recognized for design excellence by the North American Association of Uniform Manufacturers & Distributors through their Image of the Year Awards. Recent prize-winners include the Cromwell Las Vegas, Greektown Casino-Hotel and Saratoga Casino Hotel.

Cintas offers everything from ready-to-wear options to custom, one-of-a-kind designs from its in-house fashion designers. Seeking durable back-of-the-house uniforms, sleekly attractive dealer ensembles or the latest trends for the cocktail apparel, Cintas has the solution. No wonder more than 5 million people go to work each day in a Cintas uniform.

For more information, visit Cintas.com/gaming or call 702-435-1262.

Every Building Tells a Story

Cuningham Group Architecture is on the cutting edge of imagining “Casinos of the Future.”

Shifting demographics and the younger generation’s desire for experiences that are personal, mobile and social are the challenges facing the future of games and the facilities that house them. Cuningham Group is committed to a client-centered, collaborative approach called Every Building Tells a Story, emphasizing one-of-a-kind solutions that reflect clients’ vision and the character of each property and site.

This philosophy challenges clients to embrace bricks-and-mortar changes that support the evolving nature of gaming and its customer base, while setting new standards for the future of entertainment.

What qualifies Cuningham Group for this forward-thinking work? More than 25 years of gaming and hospitality experience. It’s brought clients award-winning and dynamic design solutions that add value and advance the art of entertainment design.

Cuningham Group’s world-class portfolio—covering the spectrum from small, delicate spaces to complex, expansive projects—includes casinos, hotels, convention centers, restaurants, retail, master plans and support facilities for gaming and resort destinations throughout the U.S. and around the world.

Entertainment-based work has been a significant focus for the international design firm, which was founded in 1968 and provides architecture, interior design and planning services for a diverse mix of project types with a staff of more than 375 located in 10 offices.

For more information, visit cuningham.com.

Best Reinvestment Decisions

Income from rooms and non-gaming sources continues to drive profits. For new insights into consumer demand and more targeted pricing strategies, look to Duetto’s revenue management solutions.

Casino hosts shouldn’t rely on “gut feelings” to offer guests a comp or casino rate, or base the decision solely on information from the gaming floor. With Duetto’s Personalized Loyalty Pricing, casinos can incorporate new data sources and predictive analytics into their reinvestment decisions and direct-marketing programs.

That feature is part of GameChanger, a revenue strategy application that allows casinos to dynamically flex rates across all segments and room types according to demand. It incorporates total customer-worth data—ADT from gaming, plus spending for F&B, spas, golf and entertainment.

The “Find My Rate” app, available on most devices, allows front-desk agents, hosts or pit bosses to find player information with the push of a button and get the right rate—for the guest and for the bottom line—immediately. Comps are reserved for the highest-value guests. And other spenders are rewarded for their contribution to profitability.

Individualized loyalty rates reflect a guest’s true value to a property, avoid cookie-cutter loyalty programs, and entice the right guests to return.

For more information, visit DuettoResearch.com/casino.

Award-Winning Attractions

The term “location-based entertainment” in an integrated resort has such a broad definition. What does EDC specifically offer to IR developers?

EDC offers bespoke attractions and branding icons for developers. Hired much like a commissioned artist would be, EDC leans on its 50-plus years of experience in film, TV, theme parks and theater to create large kinetic art that entertains guests and brands entire developments. EDC’s projects have been fortunate enough to win Guinness World Records, Emmy Awards and themed entertainment awards.

What kind of art does EDC create?

EDC creates one-of-a-kind art that tells a story, similar to the Crane Dance at Genting Resort World Sentosa’s harbor, the Fortune Diamond at Galaxy Macau and the Fremont Street Experience in Las Vegas.

How is success measured for clients?

Metrics are calculated in Twitter hits, Instagram photos and Facebook posts of guests taking photos with EDC’s work. From those simple posts, EDC knows it’s accomplished two things:

1) The piece has inspired a sense of wonder and awe within guests.

2) The piece functions as a marketing point for IR developments.

EDC has been very fortunate to work alongside developers who understand what the company tries to create and why.

For more information, visit entdesign.com.

Handcrafted To Perfection

Gary Platt Manufacturing has a long and successful history of working with designers on a broad range of casino projects. One reason designers prefer Gary Platt is that every chair in its collection is customizable, with a wide range of upholstery, design and accent options. Plus, each chair is handcrafted to perfection, bringing unsurpassed comfort to each player’s gaming expearience.

One of Gary Platt’s newest creations is the Monaco line, which has a distinctive style and attitude, stripping down preconceived notions of casino chairs and remixing them from the foundation up. Monaco chairs’ patent-pending design and razor-sharp details bring a new meaning to unsurpassed comfort with a chic essence worthy of the name Monaco.

The San Remo model takes its name and inspiration from the Mediterranean village of San Remo, nestled against the shore in western Italy. Gary Platt’s San Remo chair perfectly blends the city’s elegance and coastal atmosphere with clean lines and a curved back that gently surrounds each player with a gentle embrace. Its front and seat are leather, and its fabric back allows each designer to fully execute a design vision.

Also new in the collection is the Sonoma Bench. Perfect for dual-play environments, the Sonoma Bench features a seamless seat and a long, sleek back that is gently curved on each side, creating an intimate seating environment for couples. Leather seat and front combine with a fabric back to create visual intrigue. A surround footrest provides room enough for both players to relax in style.

Experience these innovative seating designs and many more at Gary Platt’s G2E Booth 2618 at the Sands Expo Las Vegas, October 3-5.

For more information, visit garyplatt.com.

Designing Experience

HBG Design (formerly Hnedak Bobo Group) creates gaming and hospitality experiences that delight and inspire.
Recently, HBG worked closely with Elvis Presley Enterprises and Priscilla Presley to design the new four-diamond Guest House at Graceland Resort in Memphis, Tennessee.

While the outside is traditional, in keeping with the mansion’s original style, inside the experience is brimming with subtle and not-so-subtle homages to The King, with a contemporary design inspired by Elvis’ personal style.
A leader in entertainment architecture and interior design, HBG Design specializes in creating personal, memorable and transformative design environments for national and international clients. HBG Design’s talented team delivers innovative design solutions from offices in Memphis and San Diego.

A five-time G2E Casino Design Award-winner, HBG Design is one of a select few design firms working in gaming/entertainment design today to own, operate and develop its own four-star hotel—giving the firm a distinct edge in understanding hospitality operations and market differentiation. HBG Design has created more than 21 million square feet of resort, hotel, gaming and entertainment space, including more than 20,000 four- and five-star hotel rooms.

HBG Design recently worked with 20th Century Fox Dubai World, Las Vegas Sands, Hard Rock International and Caesars Entertainment, and proudly serves more than 35 tribal nations across the United States, developing experiential gaming destinations that enrich and advance tribal enterprise.

HBG Design currently is designing the proposed Rock & Brews Casino Resort for the Kaw Nation in Braman, Oklahoma, a brand co-founded by rock legends KISS. Other current design projects include the expansion of the Choctaw Grant Casino Resort in Oklahoma, the expansion of the Seneca Buffalo Creek Casino in New York and the Point Casino Hotel in Kingston, Washington.

Get to know the HBG Design team and portfolio at hbg.design.

Landscaping Paradise

Paradise City, the first fully integrated resort complex in Northeast Asia, opened in April, close to the Incheon International Airport, 90 minutes from Beijing, Shanghai and Tokyo and 40 minutes from Seoul.

Lifescapes International designed the landscape environment for Paradise City, infusing vibrant landscaping throughout the main resort-style pool, complete with an outdoor bar and private cabanas for an exciting nightlife setting.

The firm also designed a large Las Vegas-style main entryway, wedding gardens, private villas and gardens that flow throughout the interior and exterior of the project.

Lifescapes understood the project must highlight South Korea’s rich cultural identity while also appealing to international business. By integrating a diverse range of native plants, Lifescapes preserved the integrity of the cultural experience while also bringing the excitement of Las Vegas to drive tourism and put South Korea on the map for international travelers.

“As Korea’s first ‘art-tainment’ integrated resort, Paradise City offers an unparalleled guest experience,” says Julie Brinkerhoff-Jacobs, president of Lifescapes International. “This mega-resort combines a diverse range of hospitality, gaming, art and retail amenities, allowing guests to experience luxury, beauty and entertainment like no other in Northeast Asia.”

Established in 1958, Lifescapes International Inc., based in Newport Beach, California, has been a significant design influencer for casinos and destination resorts, mixed-use developments, commercial, retail centers, entertainment-driven projects and residential projects worldwide.

The firm, which employs more than 40 talented professionals, has designed the landscape for more than 15 casino resorts on the Las Vegas Strip, as well as an additional 80 casinos and resorts across the United States, Asia and Europe.

For more information, visit lifescapesintl.com.

VIP Seating

Smart casino operators know every customer is a VIP whose comfort comes first. That starts with seating. For more than 25 years, Patir Casino Seating has created premier seating for the casino and hospitality industries.

“Player seating is subject to wear and tear,” says Natalie Heldt, sales director for the firm’s Las Vegas branch. “It must be manufactured according to the highest quality standards with fabrics that are exceptionally robust. Comfort has a direct influence on the length of stay at a machine.”

Patir seating is known for its beauty, function and flexibility. Consider the recent Noblesse Collection, with quality finishes and accessories including:

• Stylish metal hand-pulls for easy movement

• Elegant quilted patterns on backrest covers

• High-gloss mahogany finish on the collection’s wooden chairs

• An innovative new material, Depar, with improved flexing endurance, tear strength and color fastness

Patir can customize seating from existing bases and upper seating components, or create exclusive custom-made seating just for your property.

Patir Casino Seating makes the difference —on the floor and in the bottom line.

For more information, visit patirseating.com or email info@patirseating.com.