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More Than Native

Thalden-Boyd-Emery Architects designs casinos, resorts and hotels. Founded in 1971, the firm has grown from its small beginnings to one of the top design firms in the hospitality industry, according to Hotel & Motel Management magazine. Partners Barry Thalden, Chief Boyd and Richard Emery have built a team of experienced hospitality architects and design professionals.   

Thalden-Boyd-Emery offers architecture, engineering, interior design, theming and master planning services to some of the world’s largest gaming operators as well as to Native American casinos.   

High-profile past projects include the Hard Rock Hotel & Casino Resort in Tulsa, Oklahoma; Venetian Resort Hotel Casino in Las Vegas, Nevada; Buffalo Thunder Resort and Casino in Santa Fe, New Mexico; Morongo Casino Resort and Spa in Palm Springs, California; and many more.
   
Recently in an independent nationwide survey, the Professional Services Management Journal named Thalden-Boyd-Emery Architects No. 1 in client satisfaction, from more than 77,000 eligible architecture and engineering firms. This truly is the key to the firm’s vision: providing experience, creativity and personal service for each project. Forty years of success offer proof that at Thalden-Boyd-Emery Architects, they are serving their clients well.

For more information, visit www.thaldenboydemery.com.

The Natural World

Established in 1958 and based in Newport Beach, California, Lifescapes International, Inc. is an internationally renowned landscape architectural design firm. Having provided design for landscaping architecture for more than 15 casino resorts on the Las Vegas Strip, as well as an additional 50 casinos and casino resorts across the United States, Asia and Europe, Lifescapes International continues to create successful, dynamic destinations, wherever they may be.
   
For more than five decades, Lifescapes has been a significant design influence for gaming-related properties (including Native American and commercial gaming properties), destination resorts, mixed-use developments, retail centers and entertainment-driven projects.
   
Lifescapes International completed designs for one of the Las Vegas Strip’s newest casino resort additions with the opening of Encore Beach Club, and also designed the landscape environment for Encore for Wynn Resorts. Another recently opened Lifescapes International project is Pinnacle Entertainment’s River City Casino in St. Louis; currently they are developing designs for Pinnacle’s new L’Auberge Baton Rouge project, scheduled to open next summer.
   
Lifescapes International’s senior principal leadership team consists of CEO/FASLA Don Brinkerhoff, President/CFO Julie Brinkerhoff-Jacobs, Executive Vice President/General Manager Daniel Trust, Director of Field Services Roger Voettiner and Director of Design Andrew Kreft. They all work in unison to create and manage the firm’s projects, with the assistance of a team of highly qualified landscape architects, project designers and a strong administrative staff.
   
In addition to working successfully on many national gaming developments, Lifescapes International
has worked on a variety of Native American properties, including the original Agua Caliente Casino, Harrah’s Rincon Casino and Hotel, Barona Casino, Pala Casino and Resort and the Spa Casino and Resort.
   
“The entertainment and resort operators, including astute executives within the gaming industry, have realized for many years that stand-alone gaming activities are simply not enough to keep customers fully engaged on their properties,” Brinkerhoff-Jacobs says. “We are now working on nightclubs, beach clubs, retail and restaurant environments so our gaming clients have other captivating activities for their customers to enjoy during their stay.”

For more information, visit www.lifescapesintl.com.

Transforming Casino Construction

Recognized as one of the world’s leading design-assist specialty building companies, KHS&S is transforming casino construction by using innovative building methods to create the “wow” factor that has become synonymous with a KHS&S project.   

Using advances such as BIM, virtual project delivery and lean manufacturing, KHS&S is now able to streamline construction schedules and bring multiple time and cost-saving techniques to large-scale projects from casino resorts to high-end retail centers. The company also is investing in prefabricated construction to accelerate schedules while enhancing quality.    

The beauty of KHS&S’ brand of thinking comes from knowing how to perfectly blend technology and craftsmanship to achieve the best that each offers. 3D models perfectly define and guide construction of complex buildings and structures, and in-house artisans use hands-on creativity to produce one-of-a-kind finishes, eye-catching ornamentation and intricate architectural detailing. Laser-scanning technology exactly replicates the designer’s intent for a signature rockwork feature, as craftsmen experiment with color washes to find a palette that best integrates man-made materials into the natural environment.   

Recent KHS&S projects that are impressing clients and dazzling visitors include CityCenter and the Cosmopolitan in Las Vegas, Seminole Hard Rock casinos throughout Florida and Resorts World New York Casino at the Aqueduct Racetrack.    

KHS&S is more than a contractor. The firm is a valued member of the building team that contributes to nearly every aspect of a project—determining constructability, design development, value engineering, material selection, global procurement and construction. With recent geographic expansion, KHS&S can build worldwide from North American offices in California, Canada, Colorado, Florida, Nevada, New Jersey, Tennessee, Texas and Washington, and international locations throughout China and Asia.    

KHS&S is transforming construction to build casinos for today’s customer in the contemporary market environment.

For more information, visit www.khss.com.

Partners in Progress

The Innovation Group of Companies’ broad range of expertise and experience covers almost every aspect of the casino/resort economic development process: The Innovation Group to consult; Innovation Capital to finance and advise; Innovation Project Development to coordinate build-out; Innovation Marketing to position; and Innovation Management Services to help operate. The group also includes Innovation Food & Beverage, a dedicated advisory group supporting all affiliates. Working together or independently, the affiliates of the Innovation Group of Companies offer a wide array of advisory, operational, management, financial, development and marketing services to help clients maximize both strategic and implementation alternatives.
   
The Innovation Group of Companies affiliates have been behind the scenes of many of the world’s largest gaming, entertainment and hospitality developments, including projects throughout the Americas, Asia, Europe, Africa, the Caribbean, the Middle East and Canada. The companies’ collective client list features the most successful operators in the industry, including public and private corporations, more than 100 Native American tribes, government entities, professional associations, developers, legal organizations, financial institutions and private equity investors. The companies have collectively worked in more than 100 major gaming jurisdictions and been associated with nearly $60 billion in investment decisions specific to their target industries.
   
The Innovation Group is the premier provider of consulting and management services for the gaming, hospitality, leisure and entertainment industries. Services include market and financial analysis, legislative and litigation support, economic diversification strategies and other related advisory services.
   
Innovation Capital is a leading middle-market investment banking firm. Services include mergers and acquisitions, financial restructurings and recapitalizations, corporate finance and capital raising, and valuations and fairness opinions. It is a member of FINRA/SIPC.
   
Innovation Project Development is a multi-disciplined project management services company capable of providing a full range of development guidance. As an owner representative, IPD helps clients maximize their investment and revenues and meet aggressive schedules and budgets.
   
Innovation Marketing is an experienced advisory team that leverages the unparalleled consultancy, analysis and insight of The Innovation Group of Companies into effective marketing tactics. Services include advertising campaigns, online strategies, database mining, public relations plans, direct marketing campaigns and more.
   
Innovation Management Services was formalized to provide the gaming, entertainment and hospitality industries with solutions for interim and short-term crisis management support. Services include operations evaluations, pre-opening/post-opening, turnaround implementation, systems and reporting and transition services.
   
All of the Innovation affiliates feature a number of gaming and tourism-oriented specialists, including a dedicated team of food and beverage industry professionals that was formalized as Innovation Food & Beverage in 2009.

For more information, visit www.innovationgroupofcompanies.com.

Designs That Come Alive

Hnedak Bobo Group’s approach to casino design reflects a market-driven philosophy focused on driving competitive advantage and successful performance results for its clients. One of the top-tier entertainment and hospitality design firms in the United States, as ranked by Building Design + Construction, Hotel Business, Hotel Management, Hotel Design and Hospitality Construction, HBG offers a proven history of delivering distinctive design solutions. In addition, HBG is uniquely positioned as one of the largest providers of professional services in the Indian gaming industry, with client relationships representing more than 25 tribal business enterprises across the country.
   
HBG’s latest initiatives are focused on maintaining project momentum by proactively responding to the industry’s economic challenges. Continually forward-looking, HBG’s leadership has leveraged more than 30 years of intellectual capital, as both gaming and hospitality designers and owners of hospitality assets, into innovative, technology-based design applications and services.
   
These proprietary initiatives are allowing the firm to expedite the delivery of its clients’ casino and hotel solutions—allowing owners to open and generate gaming revenues sooner, giving them a significant competitive advantage in capturing market share.
   
From coast to coast, HBG sees the exciting results of its efforts. In 2011, two of HBG’s casino resort designs have been recognized with coveted AAA Four-Diamond Awards: the Northern Quest Resort and Casino outside Spokane, Washington, and the Wind Creek Casino and Hotel, near the Alabama Gulf Coast.
   
Strategic growth and innovation define HBG’s mission to constantly expand on technology and services—from social network technology that allows better communication with business partners, to continual exploration and application of advanced Building Information Modeling (BIM) technology. HBG also strives to create for its clients captivating hospitality, gaming and entertainment destinations that incorporate sustainable building functions, support a healthy, modern lifestyle and elevate the guest experience—without compromising design.  
   
HBG is highly focused on delivering market-supported, operationally efficient investments for its clients while creating inspired, competitive products positioned for long-term viability and financial success.  
   
HBG is positive about the health and vitality of the marketplace, and looks forward to continuing to offer the best in design and operational sensibility to its roster of esteemed, visionary clients.

For more information, visit www.hbginc.com.

Gaming & Only Gaming

Friedmutter Group, founded in 1992 by Brad Friedmutter, is an award-winning design, architecture and master-planning firm specializing 100 percent in multi-use hospitality/casino /entertainment projects of all sizes. The company’s core expertise is the design of mixed-use projects comprised of hotels, casinos, bars, lounges and entertainment complexes, convention facilities, spas and pools, retail facilities, and associated amenities.
   
Friedmutter understands and plans for operational ease of use and circulation of large numbers of people into, through and out of venues, and knows the importance of speed and efficiency in the design and construction process as well.
   
Friedmutter Group’s critical understanding of design and operational elements—from site selection and development to operating essentials, core and shell architectural design to interior fit-out—keep the firm at the forefront of innovation and leadership in the casino/hospitality industry. With offices in Las Vegas, New York, Newport Beach, California, and Hong Kong, Friedmutter Group is well-positioned to serve clients in new and existing gaming markets all over the world. The company has designed and assisted in the successful opening of hospitality, casino and entertainment projects within traditional and Native American enterprises well in excess of $15 billion.
   
December 15, 2010 marked the grand opening of the groundbreaking Cosmopolitan of Las Vegas on the Las Vegas Strip. Friedmutter Group is the project’s executive architect and provided the majority of the interior design, including the casino, pool decks and entertainment venues, conference and meeting facilities and more. Additional notable projects include Station Casinos’ exciting and highly praised Red Rock Resort, Casino and Spa; the Four Diamond Award-winning Green Valley Ranch Resort; and the skyline-transforming Harrah’s Resort in Atlantic City.
   
The company also served as master planner, architect and interior designer for Gun Lake Casino, Michigan, which opened on February 10. Friedmutter also provided architectural and interior design services for Quechan Casino in Yuma, Arizona, opened in February 2009. Current tribal projects include the Navajo Nation’s Twin Arrows Casino Resort and Northern Edge Casino and the Seminole Nation of Florida’s Coconut Creek Casino.
   
Recent honors include Architectural Design Company of the Year (2006: American Gaming Institute & Reed Exhibitions); 2009 National Design-Build Award of Excellence for Quechan Resort Casino (Design-Build Institute of America); nine 2007 HOSPY Design Awards for Red Rock Resort; and dozens of design awards for Green Valley Ranch, IP Casino Resort, Cache Creek Resort, Harrah’s AC Resort and many more.
   
In addition, Brad Friedmutter is frequently honored for his myriad contributions to the industry. He was inducted into the 2009 Hospitality Design Platinum Circle, honoring career achievement in the hospitality industry, and received the 2008 Hospitality Industry Network Lifetime Achievement Award as well as the prestigious 2007 Sarno Lifetime Achievement Award for Casino Design.

For more information visit www.fglv.com.

Telling a Story

Cuningham Group Architecture, P.A. is a multi-disciplinary design firm providing architecture, interior design, urban design and planning services for a diverse mix of client and project types, with a significant focus on gaming, casino and entertainment destinations.
   
The company’s stature in the industry has grown significantly in its nearly 20-year history of designing gaming and resort destinations. Cuningham’s success creating environments that attract guests, increase profitability and encourage repeat visits has led to multiple awards and repeat work from clients. Of particular note, Cuningham Group’s Tom Hoskens, AIA, LEED AP was recognized by Global Gaming Business as one of “25 People to Watch for 2011.” He is the only architect named to this list that includes individuals from some of gaming’s most respected organizations.
   
Cuningham Group’s philosophy toward gaming design emphasizes one-of-a-kind solutions. Taking the approach “Every Building Tells a Story,” the company creates experiences and a sense of place by telling stories through a modern interpretation of metaphors that reflect the vision of the client and the character of each property and site.
   
Cuningham Group’s top priorities are design excellence through a client-centered, collaborative approach and development of green solutions. The company has developed criteria that allow its artists to evaluate projects based on a “Triple Bottom Line” sustainability business model of “People, Profit, and Planet.” Cuningham Group believes every project must be sustainable as well as profitable for our client.
   
The company’s portfolio includes casinos, hotels, theaters, convention centers, restaurants, retail venues, parking structures and support facilities for gaming and resort destinations in Europe, Asia and throughout the United States. Projects include Red Hawk Casino in California, River Spirit Casino in Oklahoma, Isleta Casino & Resort/Hotel/Convention Center in New Mexico and seven casino resorts for Grand Casinos/Lakes Entertainment.
   
Cuningham Group’s most recent and significant projects include the expansion and renovation of Palace Casino Resort in Biloxi; the dramatic rebranding of Trump Marina Hotel and Casino into a luxurious and exciting Golden Nugget Atlantic City; and—one of the nation’s largest projects currently under construction—the $650 million transformation of Harrah’s Cherokee Casino & Hotel in North Carolina into a sophisticated, world-class mountain resort.
   
Founded in 1968, Cuningham Group has more than 180 employees in Minneapolis, Los Angeles, Las Vegas, Biloxi, Bakersfield and Seoul. It is consistently ranked among top firms in publications such as Building Design + Construction and Engineering News Record, and its design work has been honored with more than 130 industry and market awards.

For more information, visit www.cuninghamgroup.com.

Themes and More

Theme and specialty design and construction have been part of the gaming industry for decades. Developing an entire theme, or integrating accent pieces or focal points within a property, creates the desired mood and ambiance, and provides a new and unique guest experience. Interior and exterior specialty features located in highly visible areas such as porte cocheres, lobbies, restaurants, lounges, gift shops and gaming floors provide identifiable differentiation and unique branding opportunities.
   
Since 1957, COST has been among the leading firms in theme and specialty construction. The company’s casino work began in the early 1990s when many properties were looking for ways to stand out from competitors. As casinos have transformed into entertainment destinations over the years, COST has been an integral part of the ever-changing and constantly expanding casino industry.
  
The theme and specialty finishes developed by the staff of creative artisans have become the focal points of many of the most recognized casinos in the U.S. and abroad.
   
COST’s clients range from Las Vegas mega-casinos to smaller gaming properties in more remote locations. The majority of the company’s work can be found in Native American casinos. From 1993 to the present, the firm has constructed more than 40 tribal projects. As an active member of NIGA, WIGA and AICC of WI, COST realizes that many tribal properties represent more than a casino. COST’s theme designers work closely with tribes and their architects and carry out the necessary research to incorporate tribal culture or heritage within each thematic feature or accent developed.
   
COST executives believe their greatest achievements occur when there is a close collaboration among owners, developers and design and construction teams. As an integral consultant and contractor, COST’s typical scope of work involves shop drawings, 3D renderings and scale models that all act as “checks and balances” and ensure the ideas and visions are well-reflected in the fabrication and construction phases.
   
Fabrication is done within a 140,000-square-foot plant in Jackson, Wisconsin, a Milwaukee suburb. COST is highly experienced in all types of materials and fabrication techniques, such as decorative glass, metal work, GFRC, FRP, concrete composites, epoxies, acrylics and custom carpentry. As a result, the firm can offer themed solutions for nearly every setting and budget. COST construction crews and artisans travel worldwide to install our work, ensuring our quality standards are met from initial design to final installation and construction.

For more information on how COST specialty and theme work can enhance any new or existing property, visit www.costofwisconsin.com or call 800-221-7625.

Making Buildings Better

Construction Specialties is a global leader in architectural and engineered products. The company’s mission statement—“Creating products that make buildings better”—is more than a tagline. It’s the ultimate articulation of C/S’s dedication to helping the architect create innovative yet practical and sustainable architecture. As the leading manufacturer of high-quality architectural specialty products including Pedisystems and Floorometry Entrance Flooring, Acrovyn Wall and Door Protection, Louvers, Sun Controls, and Expansion Joint Covers, Construction Specialties has served the commercial building community with innovative solutions to building problems for more than 60 years.
   
The company’s entrance flooring systems include Pedisystems, GridLine and Floorometry, which can be found in many of America’s most prestigious hotels, casinos, airports and office buildings. Architect Floss Barber specified Floorometry at the entrance to the SugarHouse Casino in Philadelphia, Pennsylvania. Stunning Floorometry 101 stainless steel floor panels (18-inch by 18-inch) have been installed in SugarHouse’s entrance at a 90-degree angle to coordinate with the design of the casino’s interior floor and wall. Construction Specialties’ Gridline Stainless Steel Grids also can be found at the entrances of the Aria, Vdara and Mandarin hotels in Las Vegas’ CityCenter.

To see Construction Specialties’ entire collection of Entrance Flooring systems, visit www.c-sgroup.com or call 800-233-8493.

Beyond Complacency

Cleo Design’s mission is simple: to underscore a high level of creativity with exceptional attention to function, client needs and individual tastes. Creating a space that reflects a sense of place is the firm’s ultimate goal.
   
“It is as if the world is suddenly viewed with 3D glasses and the amount of detail is revealed in all of its spaces,” says Cleo Design principal Ken Kulas.
   
Although securely grounded and seasoned in the technical and organizational skills required for the hospitality industry, Cleo’s approach to design differs from its competitors.
   
“It’s in our nature to not only follow the rules but create new ones,” Kulas says. “Never—repeat, never—be complacent and never get bored. Design is not just a profession, but it is part of the passion that moves us forward.”
   
The team at Cleo Design is an imaginative group with a history of collaborating with one another on innumerable projects for most of their professional careers. Yet, each member works as an individual, bringing varied concepts and perspectives to the same project. The team’s striking capabilities are reflected in Cleo’s highly diverse projects from coast to coast, in venues ranging from casino and resort interior to related public areas, bars and lounges, restaurants and retail locations.
   
The award-winning firm was founded in 2000, with principals Ann Fleming and Kulas overseeing some of the biggest gaming and entertainment design projects conceptualized in this decade.
   
From the much-anticipated completion of Des Plaines Casino in Chicago, to the Seminole Hard Rock Casinos in Tampa and Hollywood, Florida, to CityCenter’s Viva Elvis Cirque du Soleil theater in Las Vegas, Cleo Design has consistently tackled the most cutting-edge spaces and given them success, elegance
and life.

For more information, visit www.cleo-design.com.

Soup to Nuts

Since 1994, the mission of Bergman Walls & Associates Ltd. has been to provide each client the highest level of individualized service, regardless of project type or size. BWA specializes in entertainment architecture, including resorts, hotels, casinos, conference facilities, restaurants, nightclubs and performance venues. The firm also has extensive experience in mixed-use and high-rise residential projects. Services include architecture, planning, interior design, theming and three-dimensional visualization.
   
BWA offices are located in Las Vegas, Los Angeles, Ho Chi Minh City, Manila and Upper Tumon, Guam, each staffed by a group of highly experienced, talented, energetic and diverse professionals in an atmosphere of innovation and creativity. Every project is headed by a partner-in-charge who commits personal attention to the project from conception through documentation, construction and client move-in.
   
As in-house architects for Steve Wynn, working on the Mirage and Treasure Island, BWA’s founders created iconic projects that define their genre, including: Paris Casino Resort; Augustus, Octavius and Palace Towers at Caesars Palace; Trump International Hotel & Tower; and the Signature at MGM Grand. Recent projects include the Rivers Casino in Pittsburgh; L’Auberge du Lac Hotel & Casino in Lake Charles; and River City in St. Louis. BWA currently is working on the Mojito Point in Lake Charles and the Phu Quoc project in Vietnam.
   
Entertainment venues include the LAX and PURE nightclubs, Casa Fuente and Rhumbar. Restaurants include Payard Patisserie & Bistro, Guy Savoy, Rao’s, Tacos & Tequila, the Capital Grille and the new Social House at CityCenter.
   
BWA is proud to have a history of success working with Native American clients on projects including Mystic Lake Casino Hotel and Little Six Casino for the Shakopee Mdewakanton Sioux Community; Casino Snoqualmie for the Snoqualmie Indian Tribe; Salishan-Mohegan Casino for the Mohegan and Cowlitz Indian Tribes; and Barona Valley Ranch Resort for the Barona Band of Mission Indians. Currently, BWA is working with the Yakama Nation to expand its facilities and add new guest rooms. BWA also has been involved in conceptual design and master planning for various tribes across the country. The company provides opportunities to Native American-owned firms and individuals who complement and strength our team.
   
International projects span the globe and include work in Vietnam, Greece, Australia and Ghana, West Africa, as well as conceptual studies in the Philippines, Japan, Romania and Peru.
   
BWA believes that sustainability is fundamental to all design. The company is a member of the United States Green Building Council, has extensive experience with LEED certification and is actively increasing the number of LEED-accredited professionals within the firm.  
   
BWA’s goal is simple: that their projects are remembered for their distinctive architecture, excellent guest experience, operational efficiency and financial success.

For more information, visit www.bwaltd.com.

A Billion Reasons

The day of the billion-dollar resort casino is over… Or is it? The last year demonstrated that while careful consideration will be given to projects that cost more than 0 million, it’s not a given that those projects will be banned forever.
   
In the Bahamas—hardly a hotbed of gaming activity—the owners of the Baha Mar project, which had been sidelined for several years due to the recession, broke ground in February 2011 on a resort that is estimated to cost more than $3 billion. Led by developer Sarkis Izmirlian, the development was abandoned by Caesars Entertainment (then Harrah’s Entertainment) in 2009, but an innovative financing plan brought it back to life. The group has received the bulk of its financing from the Export-Import Bank of China, known as the Exim Bank, with construction by the China State Construction Engineering Corporation, eager to show its prowess as a builder.
   
The massive resort complex will include six hotels with a total of 3,800 rooms, a 50,000-square-foot “retail village,” an 18-hole Jack Nicklaus signature golf course, three signature spas, the largest convention center in the Bahamas, 200,000 square feet of meeting space, and a 100,000-square-foot casino—the largest in the Caribbean, twice the size of the current casino king, Atlantis on nearby Paradise Island.
   
Moving to Atlantic City, the stalled Revel project was given new life when Governor Chris Christie reiterated his support of the slumping Boardwalk town by rejecting gaming in any other part of the state, taking over the city’s casino district to be operated by the state, and granting tax incentives to Revel’s developers. With Christie’s encouragement, investors returned to Revel to provide the $1 billion to finish the interior of the property, on top of the more than $1 billion already spent to build the shell.
   
And of course in Asia, the sky is the limit. In 2011, the two multibillion-dollar integrated resorts opened in Singapore: Genting’s Resorts World Sentosa and Las Vegas Sands’ Marina Bay Sands. The return on investment was doubted, but results from just gaming operations have eased the concerns of the investors.
   
In Macau, the billion-dollar project is also alive and well in a jurisdiction where revenue growth continues to break records. Galaxy Macau opened in Macau’s Cotai region in May. The completion of Las Vegas Sands’ parcels 5 and 6 is scheduled for late 2011, adjacent to the company’s Venetian Macao. And the launch of a new project by Wynn Resorts in Cotai will happen soon, with a final price tag of more than $3 billion.
   
So we needn’t have been worried about the billion-dollar project. It is alive and well. While they may no longer be built all at once—phasing could be the answer (although all the projects mentioned in this article are not phased)—billion-dollar projects will continue to play a role in the development of the casino resort for many years to come.

Real Renovation

If you own a casino today, you are painfully aware that the recent recession has resulted in lower visitor counts, reduced occupancy rates in guestrooms, and ultimately, reduced revenue. Some properties have reduced room rates to attract more business, and several properties have shuttered parts of their facilities to reduce operating costs.
   
Many have put off expansion plans, some going as far as stopping work on projects until the economy improves. Others have focused their new work in overseas markets such as Macau, where the recession has only slowed the rate of growth.
   
The recession, however, has not ended business—it’s just slowed it down. Through fat or lean, a lot of business activity has still gone on—certainly less now than in the previous fat times, but in both fat and lean economies, casinos still have guests, the bars and restaurants have patrons, and the guest rooms get used. Over time they all need maintenance; over time they all get to the point where they need to be refreshed.
   
In the lean times, the question is how much money can we spend on capital improvements, and where is the best place to spend that money?
   
We asked that question of a number of leaders in the casino industry—owners, contractors, and design professionals such as architects and engineers, and asked them where best to spend a hypothetical $50 million in capital improvements.
   
Now, the $50 million figure was used as representative of a small capital improvement budget, one that reflected the lean times of the business cycle as opposed to the $200 million budgets of years past. We understand that for some properties, $50 million is a large budget at any time—but the answers we gathered will be useful for any property at any time, fat or lean, large or small.

Priorities for Improvements

Of course, the point in any capital improvement is to drive up the visitor count. Recapture those customers who have gone elsewhere seeking a new experience, and bring in people who have never been to the property. For recaptures, the key is to have them see the improvements as they arrive, and make them curious about what else may have changed.
   
Joel Bergman, president of Bergman Walls & Associates, sums it up neatly with a short list of priorities: “Generally, the porte cochere/entry is the first physical building element a guest experiences upon arrival at a property. Spending a few dollars to enhance the appearance will create a new sense of excitement. Similarly, making over the gaming floor is an impactful experience for the guest. Secondarily, dining venues, lounges and bars, and lastly, guestroom improvements and additions fall into the spending spectrum.”
   
This follows the logic that the greatest portion of visitors to a casino will be on the gaming floor, but may also then visit the restaurants and bars along with customers that come only to dine. The smallest quantity of visitors will be those who also stay in the guestrooms overnight.

Points of Entry

For many properties, the point of entry is in a parking structure. Many guests prefer to self-park over valet parking, and many will use the parking structure because it’s closer to the casino and provides protection against the weather. Whatever the reason, the parking structure then becomes the entry point for the guest, and thus their first experience with the property.
   
Paul Keller, senior vice president and chief development officer of Isle of Capri Casinos, emphasizes the need to improve the “touch points” of the guest experience. This includes keeping the parking structure in good order.
   
“Re-striping the parking lot and a really good power wash gives the patron a sense of cleanliness at the ‘front door’ for all self-parkers,” says Keller. “That has a positive intangible impact.”
   
The value of good lighting for a customer’s sense of security and clear way-finding is also noted by Brett Ewing, partner at Thalden Boyd Emery Architects, and Bob Dollar, vice president of Friedmutter Group Architects.

Gaming Floor

Beyond the point of entry, the gaming floor is the main attraction for most of the visitors to a casino. It is also one of the hardest areas to upgrade, given that it is in service around the clock. However, simple upgrades with minimal disruption are available. Keller says a small budget can make a big impact in the gaming floor, noting that the emphasis needs to be placed on a customer’s “touch points”—literally.
   
“On the gaming floor, aside from the gaming product, there are few things that customers care about more than the chairs,” Keller says. “So, making sure those have good cushions and new fabric can make a big impact for very little money.”
   
Dollar suggests that cosmetics can also go a long way.
   
“Changing the casino carpet can make a big impact on the property and can frequently be achieved relatively quickly and cost-effectively,” he says. “Changing the color or pattern of the carpet, or adding or deleting pathways in response to a property’s changes and gaming demands, can significantly enhance a property and the gaming environment.”
   
David Kruljac, business development director for Penta Building Group, notes that big impacts can be had by simply upgrading gaming equipment due to technology changes and changing guest circulation patterns.
   
Older facilities have often grown over time, and the gaming floor can appear as a more-or-less disjointed space that looks like a number of smaller spaces cobbled together.
   
Dike Bacon, principal and director of planning and development for Hnedak Bobo Group, says his firm is addressing such a problem at the Sycuan Casino near San Diego.
   
“Our casino has historically suffered from the ‘repetitive addition syndrome’ that has ultimately resulted in the casino feeling very piecemeal and closed off from one area to the next,” says Sheila Howe, general manager of Sycuan. “The renovation is being reconfigured to open lines of sight to create better way-finding, provide greater visibility, improve security and encourage customers into other revenue-generating areas of the two-story casino.”
   
In a similar situation, Bergman Walls gained “an extremely positive response” from the owner of a Midwestern casino to a unifying renovation design. “What was a series of dated, disjointed and disconnected spaces has become a dynamic, vibrant and attractive gaming environment,” says Bergman. “The exciting ‘new’ casino has changed and broadened the existing player pattern within the gaming floor, and has attracted new players as well.”
   
Another aspect to improving the guest experience on the gaming floor deals with overall comfort as determined by the indoor air quality. Smoking is permitted in most casinos, but a growing number of customers prefer to be in a non-smoking environment. Designating non-smoking areas is helpful to attract such customers, but providing improved ventilation systems that prevent the migration of secondhand smoke is also a big plus.
   
“The better the indoor air quality is within the casino space, the longer the guest will stay, resulting in more play and revenue,” says Greg Peterson, project manager at AE Associates. “Additionally, the guest is more likely to come back again to the property if they perceive the casino to be less ‘smoky’ than the competition down the street or in the next town.”

Restaurants, Bars and Lounges

Beyond the gaming floor, upgrades in restaurants, bars and lounges can also be effective draws under small renovation budgets. Keller points to an Isle of Capri property in Iowa that recently re-branded a fine dining restaurant. Changes involved paint, tabletops, artwork and menu changes. The cover count in the restaurant tripled, for a cost of $250,000.
   
“At the end of the day, people want the food to be good and priced right,” Keller says. “The menu and the execution of service becomes more important than the exotic back bar feature that cost $1 million.”
   
Of course, there are times when a major renovation needs to be done, when new menu items and tabletops are just not enough. Adding more seats to accommodate the growing number of casino guests may be necessary, or changing the atmosphere of both the venue and the gaming floor by opening each up to the other is an option.
   
Dollar of Friedmutter Group cites the example of Harrah’s Rincon Casino in Southern California, where two restaurants were recently renovated in response to increased competition and the need to freshen the venues. Dollar notes that “by creating ‘dual-view’ from within the restaurant out to the casino, and vice-versa, guests experience new excitement and energy from a variety of senses.”
   
Ewing of Thalden Boyd Emery adds that third-party venues should also receive some consideration in restaurant renovations, as they bring in new competitive brands, and the third party will often share in the development costs.

Guest Rooms

Guest rooms also need to be updated from time to time—every five to seven years, according to Ewing. Soft goods wear out and amenities need to be updated with current technology, and the need for replacement doesn’t always coincide with the best economic times. Flat-panel televisions are an example of a change driven by technology, and one day they may be replaced when 3D TV becomes more commercially viable. Beyond that, a good guest room can add a great deal to a property’s reputation and brand image.
   
Erik Fong, principal and project architect of MBA Architecture, says the guest will be impressed every time.
   
“Hotel guest room renovations can enhance a casino’s brand by elevating the level of luxury, adding amenities, or modernizing with new technology,” he says.
   
Fong also notes as an example a renovation to a 600-key hotel that included new finishes, furniture, lighting, and upgrades to plumbing, electronics and other furnishings for less than $10 million. And, one advantage guest room renovations have is minimal disruption to operations, as one floor of guest rooms is taken out of service for renovation while the other rooms remain available for guests.
   
Ancillary spaces in hotels can also be considered for renovation. For example, Fong explains that some meeting space at John Ascuaga’s Nugget in Sparks, Nevada, was renovated to improve lighting, finishes and indoor air quality. The improvements changed the nature of the space sufficiently to become a revenue-driver for the hotel, and the rooms are now actively marketed for small and medium-sized conferences, where before the space had been used only as a last resort.

Design Process

We also asked if the smaller budget made a difference in the design process itself. The answer was a resounding “no” among our respondents, with some qualifications.
   
Penta’s Kruljac noted that the smaller projects often had to work around existing layouts, structure and building systems—a much more challenging process than just gutting a space and starting from scratch. Consequently, more time is spent on the front (design) end with greater collaboration required between owners, designers and contractors.
   
Keller stresses the need for clear directions to the design team and quick owner feedback on design proposals, as design budgets, being smaller, do not allow for several iterations of the design.
   
Both Bergman and Fong note that smaller budgets often mean a more restrictive material palate and less latitude in finish materials and furniture selection. Fong also notes that alternate sources—less expensive products manufactured overseas, for example—often did not arrive with the promised level of q
uality.

   
Lean economic times may stay with us for a while, but the need to keep properties fresh and attractive remains. The budget for capital improvements may be smaller than in years past, which makes targeting improvements where they can make the biggest impact all the more important. Focusing on the important “touch points” of the entry points, gaming floor, restaurants and bars, and guestrooms will ensure that the property is not only improved, but seen as such by its visitors.
   
Small-budget projects, like their large-budget cousins, still need to have their scope well-defined, their costs determined, schedule established, communication pathways planned, and the work executed on time, on budget, and well-performed.         
Thorough planning on the front end of a project, whether an entirely new ground-up facility or a relatively small renovation, can make a significant difference in how well everything comes together.

A.C. Redux

Anyone familiar with Atlantic City, New Jersey, knows two things: There are gems of architectural design there, but those gems are scattered among a blighted cityscape.
   
In terms of the city’s overall visual impression, while elements such as the Walk shopping district and the entryway promenade near the convention center have been unmitigated improvements, the image of Atlantic City held by thousands of visitors remains stubbornly negative—fancy casinos intermingled with urban decay; beach blocks with open-air drug markets; a tourist center dotted with abandoned buildings, vagrants and worse.
   
Noble charitable ventures and public services to help local citizens have actually added to the negative stigma of the town, simply due to a lack of planning—while no one denies their social value, locating a soup kitchen and a methadone clinic in the middle of the tourist district does little to promote the city as a vacation resort.
   
In fact, it all contributes to one dismal fact that has been exacerbated by the recession: People are afraid to bring their families to town. “We have customers from Atlantic County who drive to Pennsylvania to play because they don’t feel safe in Atlantic City,” laments Bob Griffin, CEO of Trump Entertainment Resorts. “Talk about the opposite of convenience gambling: They’re 20 minutes away, and they’re driving an hour and 20 minutes to gamble. That’s a problem we have to be honest about, and we have to address it. And that’s being done, today.”
   
What is being done is a concerted effort of public and private entities to turn Atlantic City around, in a grand effort initiated by New Jersey Governor Chris Christie shortly after he took office. Based on a study done by Jon Hanson, the former chairman of the New Jersey Sports and Exposition Authority, Christie put forth a series of recommendations that eventually became state Senate Bill S11, which created the groundwork for a tourism district to be developed and governed by the state Casino Reinvestment Development Authority.
   
The CRDA—the agency charged with channeling a portion of casino profits to public projects around the state—got a boost for its efforts when another Christie-backed measure eliminated the $30 million annual subsidy casinos had been paying to keep the state horse racing industry afloat. Instead of keeping the profit that had been going to the racetracks, the casinos formed the Atlantic City Alliance to channel $30 million a year to the effort to create the tourism district, and to cooperatively market the entire resort to tourists.
  
It’s an effort many believe is long overdue. Competition from Pennsylvania, New York, Delaware and elsewhere has combined with the overall recession to devastate Atlantic City casino revenues over the past few years, finally forcing the start of what has been talked about for decades: transforming the shore resort into a vacation destination where people would go for more than gambling.
   
“The casinos can’t rely on high-frequency gamblers to come and pay the bills anymore,” says industry analyst Cory Morowitz, president of Morowitz Gaming Advisors. “There is still a portion of those gamblers coming, but Atlantic City has to become a destination, or it won’t be viable for long.”
   
Paul Steelman, a South Jersey native who is CEO of the international architectural firm Steelman Partners, says it is necessary to reinvent Atlantic City by concentrating on what he calls “entertainment culture.” “We are very fortunate to be designing many new entertainment cities in Vietnam, China and other locations,” Steelman says. “We know what competition is being designed and developed. Atlantic City needs to think big. Thinking small will just continue its slide into failure.”

First Priorities

Most agree that before it can think big, Atlantic City needs to address its most critical problem—the perception that it is not safe, not clean, and not “walkable.”
   
“The No. 1 priority is to clean up the city, and make it an inviting place for tourists and for gamers who are looking for more than just a convenient gaming product,” says Morowitz, “something where people will want to come for a day and enjoy themselves—multiple days, in fact.”
   
It is among the first priorities of the CRDA as it works to implement the tourism district during the coming months and years. Jeremy Sunkett, director of project management for CRDA, says the revitalization of Atlantic City is already under way on several fronts.
   
Sunkett does not call what the CRDA is doing a “redevelopment plan,” because that dictates municipal powers the state agency does not have. “We’re not planners,” he says. “We’re taking the work the planners have done—there’s an Atlantic City master plan; there’s Main Street Atlantic City—and seeing where there are gaps in them that we can fill with very targeted real estate plays in the downtown, where we have opportunities to develop dense urban amenities to create a more highly functioning downtown.”
   
Density is the key word here, he says. “Now, on either side of the Walk, you have dead spaces. There’s a disconnect there, and then you have the casinos. A lot of what we’re doing is about activating those dead spaces, creating connectivity, and bringing elements into the downtown that may not exist. There may be a housing product we can bring into downtown that doesn’t exist now. And if you bring housing and employment into the downtown, I think you’re really beginning to change the underlying fundamentals of how the town works.”
   
Sunkett acknowledges that making the town clean and safe is the first priority, but he says the best way to do that is through development. Nevertheless, he says assuring a clean and safe tourism spot is a “condition precedent” to everything else that must occur to revitalize the city. “Because it’s a condition precedent, it’s our minimum goal,” he says. “It sets the stage for additional development. But by the same token, if you look at what we’re trying to do, nothing gets you clean and safe better than doing intelligent, dense development that’s going t
o activate these dead zones.”

   
Much of that development is already under way. Construction is progressing on a parking garage in the heart of the city, right next to the Walk shopping district and across the street from Angelo’s Fairmount Tavern, a local landmark Italian restaurant. Catacorner from that is a lot owned by the CRDA on which it is seeking ideas in advance of a request for proposal—issuing what is called a “request for qualifications,” or RFQ, on a project that would turn a vacant lot used for surface parking into a “local-serving retail” facility with shops on the ground floor to complement what the Walk offers.
   
CRDA’s strategy includes implementing offerings ranging from an arts district to a revitalized downtown area.
   
“The essence of this is a real estate strategy for the downtown of Atlantic City, and there’s a plan attached to that strategy,” Sunkett explains. “Along the way, there are things we’ll need to do in the name of redevelopment, like acquiring property, and going through zoning and planning changes.”
   
One way to expedite redevelopment, says Sunkett, is to initiate projects on land CRDA already owns. “One of the biggest barriers to development in any area is land acquisition,” he says, “and we happen to own land that’s in some very strategic areas. We’ve initiated a handful of projects, and we’ve focused on places where we think we can generate the most impact.”
   
Feet on the Street

The CRDA’s current batch of projects address clean-and-safe issues by concentrating on what Sunkett calls getting “feet on the street”—activating dead zones by creating walkability. “The places you have feet on the street, where people are walking, are created because of a dense development pattern that lends itself to walkability,” Sunkett says. “In an urban area, creating walkability, creating activity and creating commerce sustain a clean and safe environment.”
   
Several of CRDA’s proposals and projects focus on what Sunkett calls the “highest and best use” for the real estate. One project still in the development stages would concentrate government and quasi-government agencies in an office building in the middle of town.
   
At an April investment conference, Sunkett pointed to Norristown, Pennsylvania, as an example where construction of an office complex in the center of town led to a revitalization of an entire urban area—parking structures, restaurants and retail popped up to support the new presence of office workers. “It moved the needle from a revitalization standpoint,” Sunkett says. “We feel we have the same opportunity here in Atlantic City.”
   
For Atlantic City, the CRDA is proposing that several agencies move into a five-story office building in downtown Atlantic City. Sunkett suggests placing CRDA together with the Atlantic City Convention & Visitors Authority, the South Jersey Transportation Authority, the Casino Control Commission and the Division of Gaming Enforcement. “Right there, you have five government or quasi-government agencies, all with a presence in town,” says Sunkett. “I would guess you have upwards of 100-200 employees just among those five agencies. In a five-story office building, you could pre-lease 80 percent with these five agencies.”
   
Sunkett says the agency has already spoken with developers, and is confident the other 20 percent of that office space would fill quickly, and “bring some serious financing to the table.” He adds that conventional financing could be readily obtained for a building that was 80 percent pre-leased. “Then, the restaurants, shopping, parking and the rest will spring up,” Sunkett says. “And, all that creates a better market for residential development. It all becomes mutually reinforcing.”
   
CRDA also has considered what is called an “eds and meds” center that would combine space for Stockton College, Atlantic Cape Community College and AtlantiCare medical center. At the investment conference, Sunkett said such a development could support different types of housing projects—one concentrating on student housing, the other on various levels of workforce housing.
   
Sunkett says he’s encouraged at the potential for creating a new commercial office market in the downtown. “Getting an office project done in the downtown is one of the more doable projects,” he says. “There are people making unsolicited inquiries about office space in town. That’s very promising for the city.”
   
Griffin at Trump agrees that a renewed commercial office market would generate other development, including new housing. “If you want residents to come, I think the city will need to find ways to incentivize those businesses to locate here,” Griffin says. “And if they locate here, and good, affordable housing is here, I think this city could see a renaissance unparalleled in New Jersey.”
    
Other projects aimed at replacing dead zones with “feet on the street” include a proposed arts district, and the “Atlantic Village” development, which would capitalize on the popularity of Boardwalk Hall and other performance venues.
    
According to Sunkett, the arts district will begin with the current project near Mississippi and Fairmount, which will involve a mixed-use development including residential elements and ground-floor retail. “That’s within the area we’ve identified as the arts district, so we put that out in the RFQ as something to consider,” Sunkett says. “The ground floor of this development is not the kind that will attract a Walk tenant, but hopefully, complementary, local-serving retail specific to the area, to serve locals as well as being a tourist attraction.”
    
The “Atlantic Village” idea would involve creation of an entertainment and dining district to support the performance venues, mainly Boardwalk Hall. “We’re not trying to reinvent the wheel here,” Sunkett comments. “We look at what happens in Philadelphia around the Kimmel Center, what happens in New York in places like Lincoln Center. You have this kind of convivial environment that exists in and around these performance venues, and you have a whole bunch of amenities aro
und them to capture people in the best way possible. There are restaurants in Philly where you can’t get a table before a show at the Kimmel Center.”

   
CRDA has released a rendering of its vision of the Atlantic Village, and Sunkett says it could come together pretty quickly
if current negotiations with a potential partner bear fruit. The land for the center that is not owned by CRDA is owned by that partner, which Sunkett would only identify as “one of our casino partners.”

Role of Casinos

The CRDA’s casino partners—the 11 casinos that provide the money the agency is charged with disbursing—are in various stages of revitalization themselves. The operator perhaps most involved with the type of revitalization away from the casinos that the CRDA is promoting, though, is the 12th casino, to open next year.
   
Kevin DeSanctis, CEO of Revel Entertainment, has been a tireless promoter of casino operators’ need to address the environment in the city streets adjacent to their properties. Revel’s blueprint for the redevelopment of the Inlet neighborhood is well-documented. It is a plan to be funded through a public/private partnership that would divide the Inlet into four districts—casino, resort, workforce and waterfront—with the Absecon Lighthouse surrounded by park space stretching to the ocean. In all, it would be a $300 million project.
   
The blueprint and rendering for the project was produced by the Revel casino’s principal architect, Philadelphia-based BLT Architects. “The Inlet plan is a call to arms,” says Michael Prifti, BLT’s executive architect for the Revel project. “It’s pretty amazing how some of the best real estate on the Jersey Shore is as undeveloped as it is. The plan includes workforce housing for staff, and for that to happen, it is beneficial to have a walkable city. If you look at New York and Philadelphia, a tremendous component of the workforce in those cities walk. In Atlantic City, that doesn’t happen, and that’s a tremendous detriment to the city.”
   
Sunkett says the Revel model would be a good one for other operators to follow. “I’d like to think that Revel represents a new model,” he says, “in the sense of a casino operator taking a very comprehensive view of their presence in the city. Revel has recognized the intrinsic value of the area around their facility being improved. You can call it good corporate citizenship, or enlightened self-interest.”
   
While all agree on the value of developing amenities around the casinos, some operators do not agree that it is the casinos’ responsibility to initiate or pay for these projects. Griffin, for example, repeats a position he first heard from Steve Wynn just before Wynn left Atlantic City: “Our job is to operate casinos, and to maximize revenue for our investors and tax revenue for the state,” Griffin says. “Our job is not to fill the void of government.”
   
Griffin is careful to emphasize his support of and partnership in the efforts of the CRDA, but says the there are some pressing issues that must be addressed by government. “Right now, we are entering a unique period where there will be a public/private partnership between the operators and the CRDA,” he says, “but there are a number of issues we cannot address. The rolling chair issue on the Boardwalk has not been addressed yet.
   
“When people walk outside my door, they are assaulted on the Boardwalk, and they feel very uncomfortable. And there’s nothing we an do; we have no control over the Boardwalk. Once customers get on Atlantic or Pacific, we have no control over that. I think it’s critical that the operators provide safety and cleanliness inside their facilities, and as far as the perimeter of what we own, but if you look at what we pay in property taxes, and what the budget is for this city, I think it’s important that services are provided for the taxes we pay.”
   
As far as the future of the casino district after Revel opens next year, all agree that some operators are going to be in trouble if they don’t renovate and reinvent their own properties. Says Steelman, “Many of Atlantic City’s properties are 30 years old and need drastic renovations to bring them to 2011 standards. By the time that actually happened, they’d need to be up to 2020 standards. These facilities will need to be torn down, like Las Vegas has done since the
late ’70s.”
   
Morowitz agrees. “Unfortunately, a lot of the product in Atlantic City was built for a different era,” he says. “Atlantic City properties have to redefine themselves, and they have to spend some capital. Whether it’s getting smaller and providing different experiences or getting larger and providing multiple experiences, there are opportunities to drive visitation to Atlantic City beyond our traditional drive-in markets.”
   
For the city outside of the casinos, Sunkett says CRDA’s efforts are all about “trying to leverage private investment.” He says the standard for downtown development is a 15-to-1 ratio for private-to-public investment. “That’s an incredibly favorable ratio to those of us in the economic development business,” he says. “The great thing about this plan is we’re working on all of these things simultaneously. We’re sorting out ownership on one block; we’re putting out an RFP for another block. We’re having conversations on the downtown office building while we’re neck-deep in this arts district initiative.
   
“When you accomplish one of these things, it creates irreversible momentum. An office project here, a supermarket there—it all creates momentum, and that is infectious.”

Mountain Retreat

Harrah’s Cherokee Casino
Cherokee, North Carolina

OWNER: Eastern Band of Cherokee Indians
ARCHITECT & DESIGNER: Cuningham Group Architecture, P.A.
CONTRACTORS: Turner Construction Co. and Yates-Rentenbach Construction
TOTAL INVESTMENT: $650 million

Imagine a meandering stroll through the breathtaking beauty of the Great Smoky Mountains, passing through mountains and woodlands, and along rivers and streams. Visitors to Harrah’s Cherokee  Casino in western North Carolina are enjoying that experience—metaphorically speaking—as the $650 million rebirth of this destination casino-resort, the sixth-largest construction project in the nation, moves forward toward completion in 2013.
   
Tom Hoskens, vice president, Cuningham Group Architecture P.A., says his firm designed the original lodge-like casino-hotel in 1995. Some renovation work was done in 2001 and every couple of years after that.
   
“But five years ago the client said they wanted to totally update and expand the property into a modern mountain lodge,” Hoskens says. “We are creating something unique and distinctive by marrying the natural beauty of the mountains with metaphors to translate that experience to people as they walk through.”
   
A perfect example of the Cuningham philosophy, “Every building tells a story,” the property’s picturesque setting is providing the firm with unlimited design inspiration. Outside, the expansion reflects the natural dynamic of the long, layered mountain-scape. Tall spruces, oaks and river cane also characterize the site, and are incorporated into the building design. Inside, Cuningham designed four visually distinct themed zones for the casino: “Mountain Breeze” and “Woodland Moon” (both completed), and “River Valley” and “Earth Water.” Each zone will offer different theme and mood through lighting, music, signage and other amenities.
   
The redesigned resort also will incorporate cultural elements from the Eastern Band of Cherokee Indians, including photography and paintings by Cherokee artists.
   
A new luxury hotel tower complements the resort’s two existing hotel towers, featuring 454 standard guest rooms and 68 suites. In addition, a state-of-the-art, 3,000-seat events center is already on its way to become the leading concert and entertainment venue in the region.
   
The next phase of the expansion will include new restaurants and retail shops, a new high-limit gaming area and an 18,000-square-foot spa. The completed 160,000-square-foot gaming floor will be nearly double the size of the original. The “crescendo,” Hoskens notes, will be a dramatic and grandiose 50-foot-high rotunda filled with tree-like structures that “come alive” with lighting and sound to provide a unique and unforgettable multimedia experience. 

All Things Being Equal

There’s a radical philosophy out there that says money isn’t really worth anything—that its value is simply what we all agree it is because the government tells us what it’s worth, and the only reason it works is because we all buy into it. There’s a certain logic to that, since money is no longer backed by gold or silver. But it’s difficult to grasp how it really works, so we all go along assuming that money is valuable and measurable.

But maybe not. When you look at the trillions of dollars in real estate value that simply disappeared during the recent recession, the theory tends to hold some water, at least. Remember, all money is fungible.

The “value” of a casino or a casino expansion got me to thinking about the relative return on investment when you build or expand a casino in this day and age. And the juxtaposition of a huge new casino like the Cosmopolitan of Las Vegas and the relatively modest expansion of a tribal casino, Casino del Sol, in Tucson, Arizona, seemed to me to illustrate what is happening these days in casino design and construction.

As we publish this, our ninth edition of Casino Design magazine, we’ve endured a couple of tough years, and no segment has been hit harder than the architects, designers, engineers, consultants and builders that work in this field. When the economy goes south, the first thing that gets cut are plans for new casinos, expansion and renovations. Certainly not the wisest choice, but maybe the easiest.
   
So it seemed to me that these two properties that made it through the difficult times are true representatives of the state of today’s industry.    

The Cosmopolitan rode a roller coaster to the finish. The departure of the original owners and many of the designers gave way to new owners (the investment bank that backed the original owners) and an exciting team of designers, architects and builders that produced a stunning building. With an eye on the finish line and on the pocketbook, the completed version of the Cosmopolitan is an ode to the casino of the future.
   
In Tucson, the Pascua Yaqui tribe used its traditional deliberative methods to consider how and when to build an expansion on its existing Casino del Sol property. As a small tribe, with a growing gaming operation, tribal leaders brought in the best leadership, consultants, designers and builders to aid in the process. The result is a stunning 10-story, 200-room, four-star hotel scheduled to open on 11/11/11.
   
While making no judgments on either approach to development, the two projects make a statement on the casino design industry: where we’ve been, where we are today, and where we are going. If these are examples of the future, we will be well served.    

The other stories in this year’s Casino Design magazine also look to the future. In “Real Renovation” on page 50, Jane Lee and Klaus Steinke show what you can do with a paltry $50 million. In the same theme, on page 46, Marjorie Preston describes how judicious renovations can help properties avoid the fate of the Sahara.
   
Julie Brinkeroff-Jacobs reprises her annual designers’ roundtable with a discussion of what is “Ordinary Or Extraordinary.” Her stellar lineup of panelists offers insights into the pressing issues of the day.
   
Frank Legato’s piece on the development of Atlantic City shows how the city’s “unique experiment in urban revitalization” now is taking a second, even more necessary step as the encroachment of competition in surrounding states forces the Boardwalk town to again reinvent itself.
   
Bob Kelly gives us a peek inside the casino hotel room and explains why just a bed and a bathroom are no longer enough.
   
And while it may not be a physical building, the “architecture” necessary to build—and effectively utilize—a growing database is just as important as all the bricks and mortar. Joe Witterschein explains starting on page 54 why the data warehouse is just the jumping-off point in knowing the likes and dislikes of your customers.
   
As we approach the 10th edition of Casino Design, I would be remiss if I didn’t take time to thank all the sponsors, advertisers, writers and experts who have made this magazine the voice of the casino design industry. It is, after all, both an art and a science, and the talented people we have worked with through the years are responsible for its content. I’m just the lucky publisher who gets to interact with all these fascinating people.

Crowning Achievement

Crown Melbourne
Melbourne, Australia

OWNER: Crown Limited
DESIGNER: Bates Smart; Villas by Blainey North & Associates
CONTRACTORS: Level 39, Crown Towers: Schiavello Pty. Ltd.; Mahogany Room: Baulderstone Pty Ltd; Teak Room: Isis Projects; Villas: Synergy Pty. Ltd.; FF&E Procurement, HPG international
TOTAL INVESTMENT: A$1.5 billion

The VIP client is clearly the star of the Asian-Pacific casino market. Reason enough for Australia’s Crown Melbourne property to devote a significant share of its A$1.5-billion capital expenditure plan to upgrades and additions to its VIP gaming facilities.
   
The six-star flagship property of Crown Limited is out to create a haven for international premium players, with gaming options to equal the best in the world.
   
The Presidential Villa on Level 39 of Crown Towers has been converted into luxurious private VIP gaming salons. The Mahogany Room, a members-only gaming room, is being expanded by 50 percent to present a dramatic new facade facing Melbourne’s Yarra River. “Club 23,” a new bar and lounge to be built on Level 3, will also feature a small number of high-stakes casino gaming and poker tables. The Teak Room was also redeveloped.
   
In the area of accommodations, upgrades have been completed on Crown Melbourne’s 32 exclusive villas. The property is home to three of Australia’s best hotels. The complex boasts over 70 restaurants and bars of all levels, but recent additions have expanded Crown Melbourne’s premium dining offering. Among the newcomers are “The Atlantic,” operated by Donovan Cook, who was previously at the Hong Kong Jockey Club, and “Bistro Guillaume,” a French-inspired eatery from award-winning chef Guillaume Brahimi. These join the existing top fare providers, including “Nobu” from Nobu Matsuhisa and Robert De Niro, and “maze” from Gordon Ramsay.
   
For shoppers, Crown Melbourne features the likes of Prada, Versace and Louis Vuitton.
   
This increased attention to the VIP customer did not spring from thin air. In 2010, Crown Melbourne reported normalized VIP program play revenue was up 10.3 percent to A$363.5 million on record turnover of A$26.9 billion. At Crown Melbourne’s sister property, Burswood, on the other side of the country, VIP revenue increased by 23.2 percent to A$172.5 million, again on record turnover of A$12.8 billion.
   
The upgrades to the VIP facilities at both properties, plus Executive Chairman James Packer’s efforts to encourage more cooperation from the government on growing high-end tourism from Asia, are clear indications that Crown aims to stay Australia’s top integrated resort company.

Small Budget, Big Results

Camel Rock Casino
Santa Fe, New Mexico

OWNER: Pueblo of Tesuque Tribe
DESIGN ARCHITECT: ICI Design Group, Minnesota, in conjunction with COST of Wisconsin
CASINO FLOOR: About 700 machines
INVESTMENT: $2 million

Make the facial seem palatial. That’s the approach ICI Design Group placed on its remodeling/facelift project for 18-year-old Camel Rock Casino, owned by the Pueblo of Tesuque Tribe in Santa Fe, New Mexico. The blueprint ICI gave the COST of Wisconsin group to build will produce a multi-dimensional upgrade for Camel Rock by August 30.
   
A budget of approximately $2 million will deliver a visually striking promenade, energized entertainment center, innovative non-smoking area and upgraded restaurant, along with several internal improvements. The upgrades should enable Camel Rock to recapture some lost business and find new revenue sources. Specific themes—an enhancement from the generic Southwest design throughout this area—should also provide the casino some spark.
   
Customers will notice dramatic change as soon as they step inside.
    
“The promenade will be the cultural and historical introduction to the property,” says Keith Nichols, director of architecture for the Minnesota-based ICI Design Group. “It will be about 4,000 square feet and have the tile logo of the Tesuque tribe, light fixtures, stylized graphics and historical wall murals.
   
“The tile is in a buff pattern. The floor tile in the promenade is non-symmetrical. It has various size tiles to mimic the layering of the rock formations.”
   
The entertainment center, right in the middle of the casino, obtains a fire-and-ice theme with the prevalent use of reds and blues, Nichols says. The highlight is a center bar sporting several satellite televisions. A dance floor and billiards room enhance this nightlife-friendly landmark.
   
Camel Rock unfurls a breakthrough mindset with its non-smoking area. It is daring, innovative and voluntary.
   
“The owners will institute a whole new mechanical system to take care of the air quality in part of the casino,” Nichols says. “They elected to put in a brand new 25-ton air handling unit to provide fresh air from the outside. It takes a lot of the smoke away from the casino area.
    
“It cost about $150,000 and came as a result of requests from customers. The non-smoking area (about 2,000 square feet) will have about 100 slot machines.”
   
The restaurant obtains a whole new look, as in buffet line, carpet, paint, tables, chairs and an entrance to the gaming floor.

California Complex

Thunder Valley Casino Hotel Expansion
Lincoln, California

OWNER: United Auburn Indian Community
ARCHITECT: JMA Architects
INTERIOR DESIGNER: Steelman Partners
CONTRACTOR: PENTA Building Group
CIVIL ENGINEER: Martin & Martin
INVESTMENT: $1 billion

Thunder Valley Casino was already one of the state’s biggest when the United Auburn Indian Community decided to build the first Northern California casino to offer true Las Vegas-style gaming, dining and entertainment. They chose the Las Vegas-based PENTA Building Group, listed as one of the top 100 general contractors in the nation.
   
PENTA, founded in 2000, has expertise in resort-style projects such as hotels, casinos, timeshare resorts and tribal gaming. The Las Vegas Chapter of the Associated General Contractors of America named it 2010 Contractor of the Year.
   
Its challenge was to take an expansion project where construction began before the tribe decided to downsize it to fit new economic realities.
   
So, the project, which broke ground in March 2009, was shut down for five months before being completed and reopened in July 2010.
   
While it was shut down, it was completely redesigned, from the finishes down to the major utility systems. Parts of the structure had been finished before the shutdown, and were made to fit in with the previous design.
   
Since the building was fairly well along when it was shut down, the design and construction team lost the time to design and coordinate the systems prior to construction.
    
The parking structure’s height had to be cut by two floors. PENTA decided the safest plan was to pour all the decks and cut the columns down after the last deck was in place in lieu of erecting scaffolding. During placement, a detailed plan was devised that included test-cutting a large section of the columns to ensure it could be done safety and consistently, extensively reviewing crane selection, placement, time frames and cost. Nevertheless, the entire project was completed on time and under budget.
   
The finished project included a 261,000-square-foot casino, 17-story hotel tower and seven-story parking structure. The nature-inspired approach helps bring the outside in, by blending a strong contemporary theme with nature. Organic shapes and materials, such as oak leaves (symbolizing money, luck and strength), acorns (for masculinity, luck and prosperity) and basket-like patterns, were strategically positioned throughout the 172,250 square feet of interiors. These images incorporate the terrain and native symbolism of the indigenous tribes of the Sacramento Delta.

Beach Party

Nikki Beach
Tropicana Las Vegas, Las Vegas, Nevada

OWNER: Tropicana Las Vegas 
ARCHITECT: Bergman Walls & Associates
INTERIOR DESIGNER: Laurence Lee Associates
CONTRACTOR: MBCI
TOTAL INVESTMENT: $180 million*
*Cost is for entire renovation of Tropicana Las Vegas

The “dayclub” has become a new element of casino resorts, allowing executives to get the most out of every space in the property. Pools that were once empty when the sun went down are now the center of attention around the clock.    

At the Tropicana Las Vegas, the debut of Nikki Beach Las Vegas allows that concept to unfold at one of the Strip’s most venerable hotels. The Tropicana pool has a storied history in Las Vegas, presenting the first “swim-up” blackjack games and the first “floating” craps game.
   
The decline of the property over the last 20 years has now been reversed as CEO Alex Yemenidjian directs a $180 million renaissance of the Tropicana. Renovated hotel rooms, new restaurants, cutting-edge entertainment, a revitalized casino with a state-of-the-art sports book, and a new “hip” attitude has made the property the place to be in Las Vegas. 
   
Nikki Beach, a stylized lifestyle club, has been around for more than a decade with facilities in the world’s hot spots like St. Tropez, Miami Beach, Cabo San Lucas, St. Barth and many other locations worldwide. Its presence at the Cannes Film Festival and the Toronto International Film Festival makes Nikki Beach the place where the beautiful people hang out.
   
At the Tropicana, the advantage of mature landscaping gave Nikki Beach a head start to its natural settings, even though it lacks an ocean. But the Tropicana has much more than simply a nightclub/dayclub setting. Nikki Beach brings with it 24-hour dining at Café Nikki overlooking the Nikki Beach Club.
    
And the brand-new 15,000-square-foot Club Nikki provides guests with a truly unique Las Vegas experience. Guests enjoy Nikki signature touches such as the elegant all-white color scheme and the European-style VIP service, but they will also discover an organically designed decor offering different elegant settings according to the mood of the night.
   
As the Tropicana renovation speeds toward completion, the addition of the Nikki Beach brand will ensure that visitors realize that the property is “not your father’s Tropicana” anymore.